topic Network issues in Herefordshire in Mobile Network discussions

Network issues in Herefordshire

Neilbm58 — Thu, 01 Sep 2022 13:07:47 GMT

Network problems in Herefordshire. The EE coverage has always been patchy but now I can only make WiFi calls. How long before the problem is rectified?

Re: Network issues in Herefordshire

Chris_B — Thu, 01 Sep 2022 14:00:13 GMT

@Neilbm58 Have you tried using EE’s network checker HERE and using the check status tab ? You can report issues from that page.

Re: Network issues in Herefordshire

Neilbm58 — Thu, 01 Sep 2022 14:17:10 GMT

Yes I reported it yesterday and got the following text message. "Network update: its taking longer than expected to fix the problem. We will continue to keep you updated.

Re: Network issues in Herefordshire

Leanne_T — Thu, 01 Sep 2022 14:51:47 GMT

Thanks for registering for updates @Neilbm58

The network team will keep you updated.

Leanne 🙂

Re: Network issues in Herefordshire

Neilbm58 — Fri, 02 Sep 2022 09:19:10 GMT

Day 3 and still having issues. It's becoming a real pain now.

[Mod edit: Image rejected due to it containing personal information.]

Re: Network issues in Herefordshire

Leanne_T — Fri, 02 Sep 2022 09:37:12 GMT

Hi @Neilbm58

Are you able to use WiFi Calling to make and receive calls and texts over a WiFi connection?

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

Leanne.

Re: Network issues in Herefordshire

Neilbm58 — Fri, 02 Sep 2022 10:01:22 GMT

Hi Leanne.

Yes I can make and receive calls and texts over a WiFi connection. But that's not a lot of good when I'm mobile or away from a WiFi source.

Thanks

Neil.

Re: Network issues in Herefordshire

Leanne_T — Fri, 02 Sep 2022 10:02:46 GMT

Thanks @Neilbm58

I am sorry this is taking time to get this resolved, we will keep you updated when there is further information.

Leanne 🙂

Re: Network issues in Herefordshire

Neilbm58 — Fri, 02 Sep 2022 10:04:50 GMT

Thanks Leanne 👍