topic no network in Mobile Network discussions

no network

tarciorollin — Sat, 27 Aug 2022 09:11:47 GMT

I need help !!

Any chat online ?

I don’t have network !

Re: no network

Leanne_T — Sat, 27 Aug 2022 09:16:00 GMT

Hi @tarciorollin

Thanks for coming here.

Are you in the UK?

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: no network

tarciorollin — Sat, 27 Aug 2022 09:19:08 GMT

Hi !!
Thanks !

Not in uk !

no network here in Spain!

Thanks !

Sent from my iPhone

Re: no network

Schockwave — Sat, 27 Aug 2022 11:36:01 GMT

@tarciorollin , we still need to know whether you are on pay as you go or pay monthly.

If you are on pay as you go, you need to make sure that you have enough credit to make calls.

On pay monthly, did you make sure that you have roaming enabled, including call abroad and premium calls enabled? You should be able to do this via the app or by logging online into your account, if not and you are not able to, you will need to ring EE customer service either via another phone or by using something like Skype, there is a free number to ring with Skype:

https://ee.co.uk/contact-ee/account-billing/mobile

Also have you rebooted your phone since landing in Spain?

Chat online is only available to customers on contract and only when customer service are not answering calls.