topic Re: Problem with EE in Mobile Network discussions

Problem with EE

LindarT123 — Wed, 24 Aug 2022 09:11:34 GMT

Is anyone having problems getting through to EE online or phone?

Leanne_T — Wed, 24 Aug 2022 11:24:42 GMT

Thanks for coming here.

What happens when you call us on 150?

Thanks 🙂

Leanne.

LindarT123 — Wed, 24 Aug 2022 11:35:10 GMT

I didn't manage to get through.The matter appears to have been resolved after numerous messages this morning

Leanne_T — Wed, 24 Aug 2022 11:38:13 GMT

Thanks for letting me know @LindarT123

Leanne 🙂

LindarT123 — Thu, 25 Aug 2022 07:53:37 GMT

I still haven't had my allowance back.I was advised to wait for 24 hours as there had been a tech glitch

Christopher_G — Thu, 25 Aug 2022 10:28:52 GMT

I'm sorry to hear that.

I would suggest speaking with our Mobile Care team, @LindarT123.

Chris

LindarT123 — Thu, 25 Aug 2022 11:10:02 GMT

They have now said that I did use all my allowance in 1 day.

I have taken out a new plan earlier than I wanted to.

Thanks for your help

ST551 — Wed, 19 Jul 2023 20:03:06 GMT

Having trouble up loading videos an getting on line , I was told the work on a mast as been completed but Im still having problems

James_B — Thu, 20 Jul 2023 06:41:55 GMT

Welcome to the EE Community. 🙂

What does the Network Status Checker report for your location?

James