topic Re: EE Network Status Checker in Mobile Network discussions

EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 09:22:10 GMT

I have an independent website telling me there's an issue with the ee network but the ee checker says it's all fine. I just get the feeling that they're taking our money and they just don't care. Wish I'd never switched from GiffGaff, the coverage for just £10 a month was superb, tethering worked, it's does't work as well on EE for some weird reason even though I'm supposed to be 5G enabled in 5G areas. It's just crap, as soon as I can leave the network I will.

Re: EE Network Status Checker

MozzaSec — Wed, 24 Aug 2022 08:40:39 GMT

What independent website?? Is telling you there is an issue with the EE network..

And to be fair I would trust a live network report than a 3rd party site, as where are they pulling data from??

Re: EE Network Status Checker

bristolian — Wed, 24 Aug 2022 08:54:06 GMT

Third party websites don't have access to EE's faults database and are therefore unreliable for local issues.

What're the specific problems you're having?

Re: EE Network Status Checker

LindarT123 — Wed, 24 Aug 2022 09:14:55 GMT

I have had major problems since yesterday and cannot get any help from EE

Re: EE Network Status Checker

MozzaSec — Wed, 24 Aug 2022 09:54:24 GMT

Can you quantify what you mean by major problems.....

Re: EE Network Status Checker

Christopher_G — Wed, 24 Aug 2022 11:29:30 GMT

Hi @LindarT123

What problems are you having? We'll do our best to help.

Chris

Re: EE Network Status Checker

LindarT123 — Wed, 24 Aug 2022 11:30:03 GMT

They said I had used up all my allowance even though it has only started on 23rd.I also tried to change my bundle.It would now seem.to be resolved after a lot of messages this morning

Re: EE Network Status Checker

Christopher_G — Wed, 24 Aug 2022 11:36:14 GMT

OK thanks for letting us know, @LindarT123.

Let us know if the problem comes back.

Chris

Re: EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 12:24:45 GMT

This one, https://istheservicedown.co.uk/status/ee

Re: EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 12:27:14 GMT

My audio cuts out, my calls cut off, I have little to now signal strength compared to my kids and my husband all on 02, it's germinally very poor wherever we go as a family in comparison. Tethering is problematic, says I have 5g but I get poor speeds for upload and download. I'm just pretty fed up with EE. It's crap in comparison to what I had with GiffGaff and it's a heck of a lot more money.

Re: EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 12:27:49 GMT

See my response to Bristolian.

Re: EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 12:29:02 GMT

Try responding to me too, put your prices down for the bad service. That would be a start or call me to discuss options to get out of my contract. I'm fed up, ee just isn't very good.

Re: EE Network Status Checker

Christopher_G — Wed, 24 Aug 2022 12:41:14 GMT

Hi @fidgetyfish

Have you reported your problems on the network status checker? That way our network team will investigate it.

Chris

Re: EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 12:51:08 GMT

Yes I have. The way to solve the problems is to discuss how to get me out of this bad contract so I can return to the 02 network and Giff Gaff where I had very few issues for a decade.

Re: EE Network Status Checker

Christopher_G — Wed, 24 Aug 2022 13:19:45 GMT

Our Mobile Care team will be able to discuss that with you, @fidgetyfish.

Chris

Re: EE Network Status Checker

bristolian — Wed, 24 Aug 2022 16:36:47 GMT

From what @fidgetyfish has described, I would suspect a phone-fault might at least be partly to blame for this. If the EE network had as widespread a problem as they're experiencing, then I'd expect to see far more complaints.

The third-party status checker results count for nothing, you can easily obtain similar "there's a problem" results from all major telecoms suppliers in most areas with very little effort.

Re: EE Network Status Checker

fidgetyfish — Wed, 24 Aug 2022 17:51:08 GMT

Is there a NOT HELPFUL and MILDLY CONDESCENDING button?