topic Re: 5G still not available to PAYG customers !!! in Mobile Network discussions

5G still not available to PAYG customers !!!

DJHarvey — Sat, 20 Aug 2022 16:24:12 GMT

Please advise a date when 5G will be available on PAYG. Having been an EE customer for many years I recently purchased a new 5G enabled handset. I am shocked to find out that EE have still not enabled 5G in their PAYG plans. Come on EE, you shouldn't still be trying to force your loyal customers onto monthly contracts. I will give it a another couple of weeks then a move to "1pMobile" will be my solution.

Re: 5G still not available to PAYG customers !!!

Gregglesphoto — Sun, 07 Nov 2021 11:42:34 GMT

It probably gets asked a lot but does anyone know if payg will get 5g support?

I have a 5g phone and am on a £10 pack but would like to have 5g as an option

Re: 5G still not available to PAYG customers !!!

bristolian — Sun, 07 Nov 2021 12:52:41 GMT

Hi @Gregglesphoto

There is no published timescale for 5G on PAYG.

PAYG users continue to use the 4G network.

Re: 5G still not available to PAYG customers !!!

Chris_B — Sat, 20 Aug 2022 16:36:20 GMT

@DJHarvey At present it’s not available and they’ll announce this when their good and ready and not before. Personally I don’t see it happening at this side of Christmas as it took awhile before PAYG users got to use 4G for calls/texts.

Re: 5G still not available to PAYG customers !!!

Schockwave — Sat, 20 Aug 2022 16:36:40 GMT

@DJHarvey , 4G is still good, 5G still does not exists everywhere, and at present it is only available to contract customers, here in the forum we have no idea, not sure whether customer service can give you any update.

Re: 5G still not available to PAYG customers !!!

bristolian — Sun, 21 Aug 2022 08:00:06 GMT

Out of interest, what do you want to do with your phone for which 4G isn't sufficient?

Re: 5G still not available to PAYG customers !!!

Kirigaya_Kazuto — Sun, 21 Aug 2022 08:27:33 GMT

4G is actually better to use in certain situations - 5G (depending on your phones modem) will actually drain the battery faster than 4G

Re: 5G still not available to PAYG customers !!!

DJHarvey — Fri, 23 Sep 2022 10:06:39 GMT

EE Community Support Team. Update please.

Re: 5G still not available to PAYG customers !!!

Leanne_T — Fri, 23 Sep 2022 11:31:53 GMT

Hi @DJHarvey

Thanks for coming here.

You would need a 5G pay monthly plan and 5G device to access the 5G network.

Leanne.

Re: 5G still not available to PAYG customers !!!

DJHarvey — Sun, 12 Mar 2023 18:53:23 GMT

EE Community Support Team. Update please of date for PAYG 5g support.

Re: 5G still not available to PAYG customers !!!

Carolc3 — Fri, 19 May 2023 07:03:02 GMT

Leanne, this is not answering the question. We already knew this. What we want to know is when EE will be rolling out 5G for PAYG customers. You are WAY behind others now!

Re: 5G still not available to PAYG customers !!!

Chris_B — Fri, 19 May 2023 07:15:37 GMT

@Carolc3 You’ll not get a date until EE announce that PAYG will get 5G. As previously mentioned on this thread what are you expecting 5G to do that 4G cannot do. I can use 5G but I still use 4G all the time.

Re: 5G still not available to PAYG customers !!!

Carolc3 — Fri, 19 May 2023 09:17:14 GMT

There are areas where Iive that for whatever reason we have a very poor 4G reception but a good 5G reception, no idea why but it is!

Re: 5G still not available to PAYG customers !!!

bristolian — Fri, 19 May 2023 10:10:53 GMT

This will be a location-specific anomaly due to the carriers in use, it's not a 5G or 4G thing.

At a guess, 5GNR7 has been deployed but not 4G800. It's unusual, as the antenna configs normally support both.

Re: 5G still not available to PAYG customers !!!

354- — Fri, 19 May 2023 15:49:34 GMT

@Carolc3 - I doubt it will be anytime soon. They have only recently rolled out new "subscription packs" with a speed cap of 25 Megabits per second.

Maybe when BT & EE eventually collide together, they might review the PAYG/Subscription packages, who knows. If you want 5G for PAYG, you will probably have to use another provider.

Re: 5G still not available to PAYG customers !!!

blobman — Wed, 24 May 2023 13:24:16 GMT

4G is very saturated in many places, London train terminals for example.

Re: 5G still not available to PAYG customers !!!

Chris_B — Wed, 24 May 2023 17:24:13 GMT

@blobman So will 5G. Ie every contract customer who’s got a device in the last 3 years will have 5G support on that device.

Re: 5G still not available to PAYG customers !!!

bristolian — Wed, 24 May 2023 18:38:57 GMT

5G is just a technology, and the solution to radio congestion is to add additional carriers and/or microcells in busy locations.

Those can be 4G or 5G.

Re: 5G still not available to PAYG customers !!!

XiaomiAnnie — Tue, 20 Jun 2023 13:10:21 GMT

EE Community Support Team.

Recently on holiday I got a 5G signal on my mobile phone via the Spanish EE partner provider and it was great.

Update please of date for PAYG 5g support in UK.

Re: 5G still not available to PAYG customers !!!

Katie_B — Tue, 20 Jun 2023 13:19:53 GMT

Hello @XiaomiAnnie.

I'm sorry, I don't currently have any more information regarding pay as you go 5G.

Katie