topic Re: Is it not time to replace something instead of trying to repair? in Mobile Network discussions

Is it not time to replace something instead of trying to repair?

grsdev — Tue, 16 Aug 2022 07:41:47 GMT

I signed up a while ago for "MyPlace" notifications of problems in the area where I live. Until recently, it was a case of a notification maybe once every few weeks and a follow-up to say that the problem was fixed. For the past 9 days, however, it's been a different story.

Sunday 7/8 @ 19:37: We have a problem that should be fixed within 15 hours.

Monday 8/8 @ 07:17: The problem is fixed

Tuesday 9/8 @ 15:33: We have a problem that is taking longer than usual to resolve

Wednesday 10/8 @ 07:16: The problem has been fixed

Wednesday 10/8 @ 13:24: We have a problem that should be fixed within 15 hours

Friday 12/8 @ 08:37: It's taking longer than expected to fix the problem

Sunday 14/8 @ 15:28: The problem is fixed

Sunday 14/8 @ 18:40: We have a problem that should be fixed within 15 hours

Tuesday 16/8 (today) @ 08:13: The problem is taking longer than expected to fix

Indeed, the only connectivity I have right now is 2G.

So, in the past 9 days, there has been a problem for a total of nearly 6 days as of the time of writing this (if you add up the down-time from the timestamps of the text messages, you'll see it is already over 139 hours) and has required 4 interventions, the latest one of which is still in progress.

Is it not time to replace something rather than patching up a piece of equipment somewhere that's evidently on its last legs?

Re: Is it not time to replace something instead of trying to repair?

bristolian — Tue, 16 Aug 2022 08:10:59 GMT

Without knowing the full details of the fault & what is causing the issue, it's impossible to speculate as to a potential fix.

Re: Is it not time to replace something instead of trying to repair?

grsdev — Tue, 16 Aug 2022 08:37:29 GMT

@bristolian Very true. However I don't really want to know what the problem is or what the fix is. I just want the fix to happen in a way that doesn't mean service is going to go down again a few hours later.

Re: Is it not time to replace something instead of trying to repair?

bristolian — Tue, 16 Aug 2022 09:55:32 GMT

Indeed so, and most customers are the same in just wanting a working service regardless of how it's done. The vast majority of fault-fixes work first time, but occasionally they do become protracted - much to everyone's frustration!