topic poor mobile reception in Mobile Network discussions

poor mobile reception

preecy — Mon, 08 Aug 2022 08:39:01 GMT

was pursuaded to move to ee on the basis that their coverage would be better. this has not been the case at all and efforts to get help from them has been totally negative. how has anyone else solved this issue.

Re: poor mobile reception

James_B — Mon, 08 Aug 2022 11:07:51 GMT

Hi @preecy,

Welcome to the EE Community. 🙂

What issues are you experiencing?

What does the coverage checker report for your location?

Does the network status checker report any problems?

James

Re: poor mobile reception

preecy — Wed, 10 Aug 2022 10:10:51 GMT

Hi James-B

reception is extremely poor, phone calls just suddenly cut off and texts often take days to come through, all despite coverage checker saying excellent and no issues with network status checker!!!!

Re: poor mobile reception

James_B — Wed, 10 Aug 2022 10:36:43 GMT

Hi @preecy,

Have you reported the issue via the status checker?

Thanks

James