topic Re: terrible signal in Mayfair London in Mobile Network discussions

terrible signal in Mayfair London

drod101 — Wed, 27 Jul 2022 08:15:47 GMT

Since the beginning of last week (when the heatwave hit) all of a sudden there's hardly any signal anymore when I'm at work in Mayfair. Sometimes it's two bars 4G at the most, at other times it's only one bar or it goes down to 3G. Calls often don't come through and browsing the internet doesn't work. It's the same problem whether I'm inside or outside. This has never been the case before. And my colleagues who are on EE also have the same problem.

If I walk several blocks for example over to Soho I do get proper signal again. I don't know if some equipment broke in the area, but it's very frustrating as I basically can't use my phone at work anymore at all. And as it's not only myself, it can't be my phone but must be the network.

Re: terrible signal in Mayfair London

James_B — Wed, 27 Jul 2022 10:35:22 GMT

Hi @drod101,

Welcome to the EE Community. 🙂

Does the Network Status Checker show any problems in your area?

James

Re: terrible signal in Mayfair London

drod101 — Wed, 27 Jul 2022 11:38:02 GMT

Hi James

no it doesn't. It says I should have excellent signal inside and outside on 4G. I checked a few days ago and again today.

It' really quite weird. I just went to my gym at Piccadilly Circus and around there I do have excellent reception but walking back to work which is between Regent Street and New Bond Street it drops at some point and stays bad.

Thanks

Dennis

Re: terrible signal in Mayfair London

James_B — Wed, 27 Jul 2022 11:41:47 GMT

Hi @drod101,

If the 'Check status' option isn't showing any known issues, please tap 'Report a problem' so our network team can look into to it for you.

You'll receive updates via text.

James

Re: terrible signal in Mayfair London

drod101 — Wed, 27 Jul 2022 12:04:27 GMT

sorry but I can't find the "Report a problem" button. Can you please tell me where it is.

Re: terrible signal in Mayfair London

James_B — Wed, 27 Jul 2022 12:14:19 GMT

Hi @drod101,

After entering your postcode and selecting the 'Check status' option on the Network Status Checker, you'll see a 'report a problem' button below the current status information.

Hope this helps.

James

Re: terrible signal in Mayfair London

DoverSt1 — Thu, 28 Jul 2022 16:48:52 GMT

I’m having the same exact issue in Mayfair - same story for my coworkers. It’s becoming unusable. I checked the status a couple days ago and it said something was reported and engineers were looking into it, and later it said it was resolved (but it clearly hasn’t been). I raised another ticket yesterday… but there’s clearly a very big, new, ongoing issue with coverage in Mayfair

Re: terrible signal in Mayfair London

James_B — Thu, 28 Jul 2022 17:00:26 GMT

Thanks for reporting it again @DoverSt1, you should receive another update soon.

James

Re: terrible signal in Mayfair London

DoverSt1 — Fri, 29 Jul 2022 07:27:57 GMT

I should add that my colleagues on other networks have no problems - so we can count out any “environmental” issue

Re: terrible signal in Mayfair London

DoverSt1 — Fri, 29 Jul 2022 11:28:01 GMT

I got this message for my ticket but the signal is not any better… “Network update: We could not find a problem in W1x xxx. This may have been a one off and we therefore recommend you restart your device. If you are still having problems, please call us on 150. Your Report ID is 3940134.”

Re: terrible signal in Mayfair London

Leanne_T — Fri, 29 Jul 2022 11:29:40 GMT

Hi @DoverSt1

Thanks for coming back to us.

If this has not improved, please call us and provide the ID, our Tech Gurus will get this looked into further for you.

Leanne.

Re: terrible signal in Mayfair London

SlimJim82 — Fri, 29 Jul 2022 21:21:20 GMT

I work on Berkeley Street and the problem is ongoing. It’s been appalling all week. I thought it was my phone, but having seen this thread I wish I had reported it earlier.

I walked to Oxford St at lunchtime and there were no issues once there.

Come on EE, how can you not know you have a problem with some equipment in the area. Please tell us what the problem is and how long it is going to take to fix.

🙏

Re: terrible signal in Mayfair London

bristolian — Fri, 29 Jul 2022 21:31:05 GMT

The vast majority of network faults are picked up by auto-monitoring and/or performance metrics.

Sometimes issues only become apparent through end-user reports, and for that reason - if anytime users have issues that aren't reported on the status tool, then the "report a problem" link is the best course to follow.

If every end user with problems were to report them using this method, then all the better.

Re: terrible signal in Mayfair London

Bourdon1 — Sat, 30 Jul 2022 16:02:12 GMT

For the past few weeks the signal around bourdon Street behind bond Street has been virtually non existent...come of Ee..get it together

Re: terrible signal in Mayfair London

James_B — Sun, 31 Jul 2022 07:14:34 GMT

Hi @Bourdon1,

Welcome to the EE Community. 🙂

Please report any network issues you experience via the Network Status Checker. This feedback is sent directly to our network team so they can investigate.

Thanks

James

Re: terrible signal in Mayfair London

Bourdon1 — Wed, 03 Aug 2022 14:49:18 GMT

The signal continues to be appalling in and around Bond Street. It was final until a few weeks ago, and now is terrible.

I don't want ee to tell me to check this and that, there are many here complaining....sort it out or lose another customer...

Re: terrible signal in Mayfair London

Leanne_T — Wed, 03 Aug 2022 16:54:37 GMT

Hi @Bourdon1

Thanks for coming to the community.

If you use our EE Coverage & Network Status Checker, and select 'Check Status' this will show any known problems, for the area.

If none are currently showing if you select 'Report a problem', this will be sent to our network team who will get this looked into and keep you updated.

Thanks.

Leanne.