topic Re: How to stop MyPlace update texts in Mobile Network discussions

How to stop MyPlace update texts

SE13 — Wed, 29 Jun 2022 11:57:51 GMT

How to stop MyPlace update texts

hi there I’m no longer EE customer but I’m still getting messages from EE my place and can’t block or delete the sender, it’s really getting annoying as I’m receiving text messages in the night

Re: How to stop MyPlace update texts

XRaySpeX — Wed, 29 Jun 2022 12:16:05 GMT

@SE13 : You originally set up these network status updates from the Network Status Checker 's Manage my places. Unfortunately once you have left EE you can't remove it from there as it no longer recognises your no. You will need to call CS to remove it for you.

Re: How to stop MyPlace update texts

SE13 — Wed, 29 Jun 2022 13:40:09 GMT

Hi thanks for your help, I’ve tried everything but the only way to remove that is by calling customer service which I did and it’s all sorted now🤞We’ll and see. Thanks for your help

Re: How to stop MyPlace update texts

XRaySpeX — Wed, 29 Jun 2022 13:42:49 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: How to stop MyPlace update texts

Leanne_T — Wed, 29 Jun 2022 13:50:02 GMT

Thanks for coming back and letting us know this is now sorted @SE13

Leanne 🙂

Re: How to stop MyPlace update texts

neilsclark — Wed, 27 Jul 2022 20:12:21 GMT

I've recently ported my number out of EE and am getting plagued with these text messages. I spoke to CS three times this week and the first two agents said they had disabled it, the third admitted that apparently there's actually no way for them to do this and to block the messages.

That excuse isn't acceptable and I've escalated this to a Manager I dealt with at EE on another issue. If it still can't be resolved I'll escalate to Ofcom's contact centre as excuses like that aren't acceptable.

I'm still an EE customer as my wife's phone is still on the same account so it's not like the account has been closed completely and in effect I've not completely left the network!

Re: How to stop MyPlace update texts

XRaySpeX — Wed, 27 Jul 2022 20:18:52 GMT

@neilsclark : OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: How to stop MyPlace update texts

neilsclark — Wed, 27 Jul 2022 20:44:46 GMT

Thanks, I'll fill out that complaints form and see where that takes me in the first instance.

Re: How to stop MyPlace update texts

Jon_K — Thu, 28 Jul 2022 06:54:22 GMT

Hi @neilsclark.

I'll send you a private message on here.

Please take a look and get back to me.

Jon