topic Outages in LL14 area of Wrexham in Mobile Network discussions

Outages in LL14 area of Wrexham

Pswinn — Thu, 21 Jul 2022 22:26:05 GMT

The 4g internet for the last 2 weeks has been horrendous, constant outtages and dropouts, i am trying to work from home and working in google office which if opens is constantly lagging.

I have had to buy another sim with another provider (smarty).

I can stream and do my work and now even online meetings work without boming out.

So im stuck in an EE contract i cannot use due to the constant outtages.

Are they fixing the problem? How do i find out without been on hold for 45 minutes?

Re: Outages in LL14 area of Wrexham

Mustrum — Thu, 21 Jul 2022 22:30:01 GMT

Have you checked the status in the coverage checker?

https://coverage.ee.co.uk/coverage/ee

Re: Outages in LL14 area of Wrexham

Pswinn — Thu, 21 Jul 2022 22:46:36 GMT

Yeah it says no issues, but the outages arnt on long enough to register

Re: Outages in LL14 area of Wrexham

Mustrum — Thu, 21 Jul 2022 22:54:40 GMT

What about Check Coverage, anf have you reported any faults?

Re: Outages in LL14 area of Wrexham

Pswinn — Sat, 23 Jul 2022 17:17:34 GMT

Yeah the coverage is supposed to be excellent, and it was.

I have reported a fault but no reply yet

Re: Outages in LL14 area of Wrexham

Leanne_T — Sun, 24 Jul 2022 06:26:36 GMT

Hi @Pswinn

Thanks for reporting this on the network status checker, once the network team have looked into the area you will receive an update.

Thanks 🙂

Leanne.