topic Re: Intermittent signal over 6 month in Mobile Network discussions

Intermittent signal over 6 month

Dappadan — Thu, 21 Jul 2022 14:00:29 GMT

Hi everyone

So today I have finally given in and made a complaint about the signal service I'm getting. The mast is down again and nice of EE, They have compensated me for 5 day. This is a regular thing tho in a big town. Can't call or use 4G.

Question is, at what point can I cancel my contract because of the service I'm receiving. I understand that nothing can be 24/7/365 but I've had a fair share of this over 6 months. I'm at the point of upgrading for free but not yet at the end of the contract.

Any help or Info?

Re: Intermittent signal over 6 month

Northerner — Thu, 21 Jul 2022 14:52:37 GMT

Hi @Dappadan

Can you access EE WiFi calling service?

Thanks

Re: Intermittent signal over 6 month

Dappadan — Thu, 21 Jul 2022 15:22:22 GMT

Fortunately my company have allowed access to there internet for emergency use only. But that's only temporary this time

Re: Intermittent signal over 6 month

Leanne_T — Thu, 21 Jul 2022 16:34:53 GMT

Hi @Dappadan

I'm sorry to hear this, if you would like to discuss your options please give us a call on 150. Our mobile care team will be bale to get this looked into for you and see what they can do to help.

Leanne.

Re: Intermittent signal over 6 month

Dappadan — Sat, 23 Jul 2022 09:23:37 GMT

Hi Leanne I did as suggested, had a lovely lady from Glasgow speak to me. She was able to raise my compensation and I was able to leave if things didn't improve. Had another day of no signal but now it's back on. Still deliberately whether to stay or not. Thankyou

Re: Intermittent signal over 6 month

Leanne_T — Sat, 23 Jul 2022 10:45:38 GMT

Thanks for coming back and letting me know @Dappadan

If you need any further help at anytime please let us know.

Leanne 🙂