topic Re: Coverage improvments in Mobile Network discussions

Coverage improvments

Karen401 — Mon, 11 Jul 2022 15:19:12 GMT

I have recently moved house and have very poor coverage on both 4g and phone signal. How can i find out if there are any plans to improve this or should i be looking to change network?

Re: Coverage improvments

XRaySpeX — Mon, 11 Jul 2022 16:19:51 GMT

@Karen401 : Have you checked the Network Status Checker there and reported your problem via that link?

Re: Coverage improvments

bristolian — Mon, 11 Jul 2022 16:33:16 GMT

With the best of intentions, network rollout comes with very fluid timelines and exact details are known only internally.

Having said that, if your phone supports WiFi-calling, indoor coverage issues should not be a problem - the facility enables you to call & text without any requirement for mobile coverage.

You should also get seamless handover of calls between WiFi-calling indoors and 4G-calling outdoors.

Re: Coverage improvments

Karen401 — Mon, 11 Jul 2022 17:09:36 GMT

I don't think there is a specific problem just poor coverage in the area.
Should I still report it?

Re: Coverage improvments

Karen401 — Mon, 11 Jul 2022 17:10:36 GMT

Hi thanks for the reply. I am also having an issue getting WiFi installed
so relying on very poor 4G just now.

Re: Coverage improvments

bristolian — Mon, 11 Jul 2022 17:21:12 GMT

The online coverage tool has two functions;

1: "Check coverage" looks for predicted coverage in your area

2: "Check status" searches for known faults & issues in your locality, with the facility to report issues if not known.

What does the coverage check advise - does it reflect your experiences? If not, do other EE users have similar problems in the same location?