topic Re: EE Signal Booster ending in Mobile Network discussions

EE Signal Booster ending

Sophie0109 — Wed, 29 Jun 2022 12:33:00 GMT

I live in a rural area and have a EE signal box. On 30th June this will no longer work and EE have suggested I use Wi-Fi Calling. Unfortunately Wi-Fi calling isn't working and I can't make a call or receive incoming calls. Has anyone else found a solution to this problem?

Thanks Sophie

Re: EE Signal Booster ending

Mustrum — Wed, 29 Jun 2022 13:12:58 GMT

Hi @Sophie0109 which phone do you have?

The issue is that 3G is closing, hence the boosters will no longer work.

Re: EE Signal Booster ending

Sophie0109 — Wed, 29 Jun 2022 13:22:24 GMT

Hi @Mustrum

I have an IPhone 13Pro. It’s such a shame I don’t know what I’m going to do.

Re: EE Signal Booster ending

Mustrum — Wed, 29 Jun 2022 13:26:25 GMT

@Sophie0109 Wi-Fi calling should work fine on that - providing you are connected to Wi-Fi and you have it enabled.

What problems are you having with it?

Re: EE Signal Booster ending

stephen5000 — Tue, 12 Jul 2022 20:20:26 GMT

Do we think that Sophie discovered how to enable WiFi calling on her iPhone, or did she discover that 4G worked with her when her 'booster' box died? It's all very exciting, I await her update with excitement...

Re: EE Signal Booster ending

Chris_B — Tue, 12 Jul 2022 20:50:46 GMT

@stephen5000 I think you’ll find that Wi-Fi calling got enabled on the device.

Re: EE Signal Booster ending

Sophie0109 — Tue, 12 Jul 2022 20:58:17 GMT

@stephen5000 Actually no I’ve had to spend £250 on a signal booster. It solved the problem if you must know. Sorry for the slow update I’ve been having a really hard time. Thanks you for your concern.

Re: EE Signal Booster ending

stephen5000 — Tue, 12 Jul 2022 21:01:36 GMT

@Sophie0109 wrote:
@stephen5000 Actually no I’ve had to spend £250 on a signal booster. It solved the problem if you must know. Sorry for the slow update I’ve been having a really hard time. Thanks you for your concern.

I looked at getting one of those, but just couldn't afford it. I hope it works well for you. I was forced to buy a replacement phone that had WiFi Calling capability, whereas my old one didn't. Interesting to see how various people cope once EE pulled their signal box!

Re: EE Signal Booster ending

mike-bailey — Thu, 18 Aug 2022 17:38:31 GMT

My Booster box stopped working last night and Wifi calling seems to be hit and miss what booster box are you using now

Re: EE Signal Booster ending

stephen5000 — Thu, 18 Aug 2022 17:46:02 GMT

@mike-bailey wrote:
My Booster box stopped working last night and Wifi calling seems to be hit and miss what booster box are you using now

There is NO booster box similar to the one that you have that no longer works. Most of us have been forced to use WiFi calling, which for me meant the purchase of a new phone. It can be 'hit & miss', but to force your phone to get onto WiFi calling, turn on your aircraft mode, then, enable your phone WiFi, then, turn off aircraft mode. It'll usually settle onto WiFi calling after that.

Re: EE Signal Booster ending

bristolian — Thu, 18 Aug 2022 18:32:29 GMT

@stephen5000 wrote:

There is NO booster box similar to the one that you have that no longer works. Most of us have been forced to use WiFi calling, which for me meant the purchase of a new phone. It can be 'hit & miss',

WiFi-calling is only as reliable as the router & broadband connection that it's using, but on a reliable wireless network it's a very reliable service and not at all "hit & miss".

All you need to do to use WiFi-calling is to simply enable the option in your phone menu. The method described is a workaround that can be useful in particular circumstances, but by no means standard.

Re: EE Signal Booster ending

stephen5000 — Thu, 18 Aug 2022 18:37:18 GMT

@bristolian wrote:
@stephen5000 wrote:
There is NO booster box similar to the one that you have that no longer works. Most of us have been forced to use WiFi calling, which for me meant the purchase of a new phone. It can be 'hit & miss',
All you need to do to use WiFi-calling is to simply enable the option in your phone menu. The method described is a workaround that can be useful in particular circumstances, but by no means standard.

My phone sits 4ft away from my router, with a strong signal strength. The WiFi signal bar is at max. I often notice the 'VoWiFi' icon disappears from my phone screen, and for me, the above procedure reliably gets it back for me...

Re: EE Signal Booster ending

Sophie0109 — Thu, 18 Aug 2022 18:37:34 GMT

We purchased from a boat website. If I’m honest it gives us between 1-2 bar so not the best but something. Relying on our landline and thinking of switching to 02 when our contract runs out next year. Hope that helps

Re: EE Signal Booster ending

stephen5000 — Thu, 18 Aug 2022 18:47:02 GMT

@Sophie0109 wrote:
We purchased from a boat website. If I’m honest it gives us between 1-2 bar so not the best but something. Relying on our landline and thinking of switching to 02 when our contract runs out next year. Hope that helps

For many, a proper 'generic signal booster' is simply too expensive, especially if you need to get it properly installed, with an internal/external aerial and all the paraphernalia that goes with it. Surprised too that it only gives you 1-2 bars, I thought they would give more. You must live in a very odd area LOL

Re: EE Signal Booster ending

Sophie0109 — Thu, 18 Aug 2022 19:26:33 GMT

Yep it’s very rural and yes had the cost of a handyman to fit outside and inside. It’s better than no signal at all. Wi-Fi calling wouldn’t let us ring out or receive calls at all.

Re: EE Signal Booster ending

bristolian — Thu, 18 Aug 2022 19:36:10 GMT

What happened when you enabled WiFi-calling in your phone's menu - did you get any onscreen indicator that the service was active?

Troubleshooting this would be much better in a separate thread than adding to this one, but it doesn't sound like you're using WiFi-calling for some reason.

Re: EE Signal Booster ending

stephen5000 — Thu, 18 Aug 2022 19:39:36 GMT

@bristolian wrote:
What happened when you enabled WiFi-calling in your phone's menu - did you get any onscreen indicator that the service was active?
Troubleshooting this would be much better in a separate thread than adding to this one, but it doesn't sound like you're using WiFi-calling for some reason.

I assume you are talking to, mike-bailey ?

Re: EE Signal Booster ending

Rocket71 — Wed, 07 Sep 2022 09:22:37 GMT

I also live in a rural area and the booster box was great but now I am struggling to receive and make calls. WIFI calling just works when it feels like it, by no means a seamless connection.

I have a good broadband speed but do have a old house with thick walls, would it help to have a wifi booster or repeater? Although I can be standing next to my router and the phone often doesn't connect for ages.

I've tried the EE help desk but apart from changing some settings in my phone basically they have said there is nothing more they can do 😞 any suggestions please

Re: EE Signal Booster ending

James_B — Wed, 07 Sep 2022 09:54:15 GMT

Hi @Rocket71,

Welcome to the EE Community. 🙂

Does your phone show a mobile signal when it isn't connecting to WiFi Calling? Some phone's will only use WiFi Calling when there isn't a mobile connection available.

James

Re: EE Signal Booster ending

Mustrum — Wed, 07 Sep 2022 10:06:34 GMT

@Rocket71 also what phone do you have and was it supplied by EE?