topic for several weeks now the network status has been up and down in Mobile Network discussions

for several weeks now the network status has been up and down

AssocTele — Wed, 29 Jun 2022 10:45:29 GMT

Good Afternoon - for several weeks now the network status in the postcode xxx xxx has been up and down. The network has now been down since Friday - the status checker advised a 16-hour resolution time but we are now many days down the line. This keeps happening. What is the issue and what is the ETA on a resolution? At the moment, all aspects of the services seem to be affected.

There was 5G availability, this then dropped off after scheduled maintenance. Then came back up and now there is no service.

Thank you.

Re: for several weeks now the network status has been up and down

Christopher_G — Wed, 29 Jun 2022 10:45:09 GMT

Hi @AssocTele

Welcome to the community. I'm sorry to hear that you're having some problems in your area.

Thank you for checking the network status checker. Our engineers will be working hard to restore your service as soon as possible.

Did you register for updates? If you did, they will message you when there are any updates.

Chris

Re: for several weeks now the network status has been up and down

AssocTele — Wed, 29 Jun 2022 10:45:48 GMT

Hi Christopher,

Thank you for coming back to me. Yes, we have registered for updates. The initial time frame on Friday was 16 hours but we are now falling into day 5/6. This keeps happening as well. We connected in May 2022 and the local mast has been under maintenance or known issues most weeks since. We rely on our mobile data connection for business as there is no Fibre or ADSL available so we don't have Wi-Fi calling as a back up.

Can we get any better time frames and more reliability at all?

Thank you.

Re: for several weeks now the network status has been up and down

Christopher_G — Wed, 29 Jun 2022 11:57:25 GMT

For more in depth information, I would definitely recommend speaking to our technical support team, @AssocTele.

They will be able to look into what's going on with the specific masts.

Chris