topic Re: new to EE , now i have weak phone signal and mobile data is very slow in Mobile Network discussions

new to EE , now i have weak phone signal and mobile data is very slow

Yoshii — Mon, 27 Jun 2022 16:55:54 GMT

I am new to EE and the new 5g sim card is giving me problems. Downstairs the phone signal is very weak and the data is just as bad. I have to travel upstairs to get a better phone and data signal

What can I do?

It is a new 2 yr contract and not sure if i have 14 days cooling off rights as this was bought instore

Re: new to EE , now i have weak phone signal and mobile data is very slow

Chris_B — Mon, 27 Jun 2022 17:19:48 GMT

@Yoshii No network will guarantee a signal indoors and this can not get you out of a contract. But what’s the signal like outside?

Re: new to EE , now i have weak phone signal and mobile data is very slow

XRaySpeX — Mon, 27 Jun 2022 17:22:24 GMT

@Yoshii : Have you checked the Network Status Checker there and reported your problem via that link?

You have no statutory 14-day cooling-off period if you bought from an EE Store. Other retailers are more likely to have a more flexible returns policy.

Re: new to EE , now i have weak phone signal and mobile data is very slow

bristolian — Mon, 27 Jun 2022 17:25:53 GMT

Are you able to make & receive calls OK? The signal bars on your phone screen are only a rough indicator of service, WiFi-calling is a good solution anywhere you have indoor coverage problems.

Re: new to EE , now i have weak phone signal and mobile data is very slow

Chris_B — Mon, 27 Jun 2022 17:30:17 GMT

@XRaySpeX If that signal isn’t good enough outside the property then @Yoshii does have the right to return the device and terminate the contract.

Re: new to EE , now i have weak phone signal and mobile data is very slow

XRaySpeX — Mon, 27 Jun 2022 17:58:05 GMT

Yes, @Chris_B , but that's not the 14-day cooling-off period but the inalienable right to return faulty goods under the Consumer Rights Act. I never said or implied anything to deprive the OP of his statutory Consumer Rights. He solely asked about the 14-day cooling-off period to which I replied.

Re: new to EE , now i have weak phone signal and mobile data is very slow

Chris_B — Mon, 27 Jun 2022 20:15:18 GMT

@XRaySpeX But seeing as I was trying to find out what that signal was like outside to give the correct answer and then to inform @Yoshii that the 14 day cooling of period doesn’t matter and is totally irrelevant to this as it’s a network issue and under the T&Cs the contract can be terminated if that network signal is none usable outside. But I never got the chance to even explain that. Thanks

Re: new to EE , now i have weak phone signal and mobile data is very slow

XRaySpeX — Mon, 27 Jun 2022 20:57:30 GMT

@Chris_B : Then take it up with the OP not me. I can't help it that the OP is not answering you. Basically it was needless for Post 5 to tag me.

Re: new to EE , now i have weak phone signal and mobile data is very slow

James_B — Tue, 28 Jun 2022 06:52:40 GMT

Hi @Yoshii,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having signal issues in some parts of your home. Do you have access to WiFi at home?

James

Re: new to EE , now i have weak phone signal and mobile data is very slow

Yoshii — Tue, 28 Jun 2022 13:27:36 GMT

Thanks
Outside its better but no 5g in my area, 3 and Smarty networks are rubbish in my area too. Sky mobile is better than signal I have now.
Grateful that i can call via wifi calling but i need both

Re: new to EE , now i have weak phone signal and mobile data is very slow

Yoshii — Tue, 28 Jun 2022 13:30:36 GMT

I did try network checker but my phone is a redmi note 10 5G and it could not find my phone.

Re: new to EE , now i have weak phone signal and mobile data is very slow

Yoshii — Tue, 28 Jun 2022 13:31:36 GMT

Cheers
Grateful for wifi calling 🙂

Re: new to EE , now i have weak phone signal and mobile data is very slow

Yoshii — Tue, 28 Jun 2022 14:02:36 GMT

hi
Yes i have good old virgin wifi which helps out

Re: new to EE , now i have weak phone signal and mobile data is very slow

James_B — Tue, 28 Jun 2022 14:11:41 GMT

Hi @Yoshii,

I'm happy to hear you're able to use WiFi Calling at home.

James