topic Re: Not receiving text messages in Mobile Network discussions

Not receiving text messages

soniyo — Sun, 26 Jun 2022 19:38:16 GMT

Hi, since about 4 days, I have stopped receiving text messages. I cleared cache memory, restarted my phone, but still the problem persist. What else can I do?

Re: Not receiving text messages

Northerner — Sun, 26 Jun 2022 20:51:58 GMT

Hi @soniyo

What device do you have?
Are you on PAYG or pay monthly contract?
Are you in the UK?
Have you tried sending a text to yourself?

Thanks

Re: Not receiving text messages

soniyo — Sun, 26 Jun 2022 21:05:53 GMT

Hi,

Thanks for the reply.

I have Asus Zenfone Max Pro (M2). It is a pay monthly contract. Yes, I am in UK. Yes, since mine is a dual sim phone, I have tried sending messages through either of the numbers, it works. But, I am not getting any third party messages. I am also not getting messages from my GP since 4-5 days.

Re: Not receiving text messages

Leanne_T — Mon, 27 Jun 2022 07:05:28 GMT

Hi @soniyo

Thanks for coming here 🙂

Can you receive calls?

Have you restarted your phone?

Thanks 🙂

Leanne.

Re: Not receiving text messages

soniyo — Mon, 27 Jun 2022 11:30:36 GMT

Hi Leanne,

Thanks for the message. I am getting the calls but not the messages. I
have restarted the phone twice.

Thanks,
Soniyo

Re: Not receiving text messages

bristolian — Mon, 27 Jun 2022 11:37:54 GMT

Can you clarify what you mean by "I am not getting any third party messages"?

I would take this to mean automated "OTP" type texts aren't arriving but those from other phones are.. but can you confirm?

Re: Not receiving text messages

soniyo — Mon, 27 Jun 2022 11:41:36 GMT

No, incoming messages, just calls.

Re: Not receiving text messages

Leanne_T — Mon, 27 Jun 2022 11:59:48 GMT

Hi @soniyo

Are you able to try the SIM card in another phone to see if the same happens?

Can you text BALANCE to 150, do you receive a reply?

Leanne 🙂