topic More mobile masts in Mobile Network discussions

More mobile masts

Hamster0206 — Thu, 23 Jun 2022 14:16:38 GMT

What are the chances of getting better mobile reception at home for mobile and 4g router.

Re: More mobile masts

bristolian — Thu, 23 Jun 2022 16:33:28 GMT

One short question, but so many directions the answer could take!

With the best will in the world, indoor coverage isn't always easy to achieve - much depends on the circumstances.

Does the coverage tool report service outdoors, and this is only an indoor problem? WiFi-calling is the recommended solution for any indoor coverage issues.

Re: More mobile masts

Hamster0206 — Fri, 24 Jun 2022 08:22:52 GMT

The tool shows good coverage indoors and outdoors. The problem I have is that I have to use 4g router for my internet, when I first got this 3 years ago the coverage was decent. Recently it ranges from 30gb to nothing download speed. I can walk 100 meters up the hill and get 5g on my phone. I have moved my external aerial to every part of my house looking for a better signal but nothing works, what I need is for EE to put some kind of mast between one that works and my house.

Re: More mobile masts

Christopher_G — Fri, 24 Jun 2022 08:28:00 GMT

Hi @Hamster0206

Have you spoken to our Technical Support team about the problems that you've been having?

Chris

Re: More mobile masts

Hamster0206 — Fri, 24 Jun 2022 08:29:34 GMT

No what is their number please, or email.

Re: More mobile masts

Christopher_G — Fri, 24 Jun 2022 08:32:21 GMT

If you click on the link I posted, it shows you all of the different available methods of contacting, including a live chat service, @Hamster0206.

Chris