topic Re: Total blackout in Mobile Network discussions

Total blackout

xoaam — Thu, 23 Jun 2022 11:44:50 GMT

Since Thursday 16th we've had a TOTAL blackout including EMERGENCY SERVICE 4FS.

EE are woeful, they clam it took 5 DAYS to START to investigate and will take another 5 DAYS to fix. Affecting 1000's of users.

Unbelievably bad service.

Re: Total blackout

Christopher_G — Thu, 23 Jun 2022 12:24:52 GMT

Hi @xoaam

Welcome to the community.

I'm sorry to hear that you've had some problems with your service. Is there an issue listed on the network status checker for your area?

Chris

Re: Total blackout

xoaam — Thu, 23 Jun 2022 12:37:23 GMT

yes, and I can see the 100's of reports of outage.

Re: Total blackout

xoaam — Thu, 23 Jun 2022 12:41:12 GMT

8 days and counting outage is OUTRAGIOUS. Started to move all my accounts to O2.

Re: Total blackout

Christopher_G — Thu, 23 Jun 2022 12:54:17 GMT

I'm sorry to hear that, @xoaam.

If our engineers are aware of an issue in your area, they will be working hard to get your service back to normal as soon as possible.

Thank you for your patience so far.

Chris

Re: Total blackout

xoaam — Fri, 24 Jun 2022 17:17:27 GMT

Day 9, some service. Up and down like a yoyo then complete black out again for several hours. Fortunately my O2 data SIM arrived and I have a data service.

Re: Total blackout

bristolian — Fri, 24 Jun 2022 17:34:10 GMT

Sounds like fault fix attempts are continuing.

Unfortunately, outages affect all networks from time-to-time and not all resolutions are as quick as everyone would like.