topic Re: No longer able to make WiFi Calls in Mobile Network discussions

No longer able to make WiFi Calls

354- — Wed, 22 Jun 2022 16:51:25 GMT

No longer able to make WiFi calls from smartphone, phone is in safe mode.

- Am connected from a broadband connection, WiFi enable, smartphone's WiFi is enabled, flight mode is enabled, EE cellular - disabled.

Tried calling 150, nothing, no connection. Tried calling another mobile network operator's Customer Service number, nothing connects through WiFi calling.

WiFi Rooster 🐓, what has happened?!

Re: No longer able to make WiFi Calls

Northerner — Wed, 22 Jun 2022 16:56:29 GMT

Hi @354-

Try activating EE cellular as and taking your device off flight mode.

Thanks

Re: No longer able to make WiFi Calls

chistery — Wed, 22 Jun 2022 17:00:48 GMT

Likely to be related to the EE widespread network issue going on, and so hopefully it'll be working again soon.

Re: No longer able to make WiFi Calls

354- — Wed, 22 Jun 2022 17:04:37 GMT

@Northerner - Thanks. Though I am not sure why WiFi calling will not work at the moment when EE cellular is toggled off?

Previous in the past, WiFi calling has worked perfectly when the device was in flight mode, WiFi enabled on the device, WiFi calling enabled, EE cellular off.

Re: No longer able to make WiFi Calls

354- — Wed, 22 Jun 2022 17:07:49 GMT

@chistery - hope so too!

Re: No longer able to make WiFi Calls

354- — Wed, 22 Jun 2022 19:04:49 GMT

Went for a "reset network settings" on the device.

IMS registration is now showing as registered after performing the reset network settings. (Previously IMS registration was "Unregistered".) More time is needed I guess.

Re: No longer able to make WiFi Calls

Christopher_G — Thu, 23 Jun 2022 06:55:45 GMT

Morning @354-

Sorry to hear that you had some problem with your WiFi calling. Could you try restarting your device this morning and let me know if it's working?

Thanks

Chris

Re: No longer able to make WiFi Calls

354- — Thu, 23 Jun 2022 07:38:42 GMT

@Christopher_G - Yes WiFi Calling is now working, had to give it time and rebooted the phone!

🐓