topic Re: Could Not Activate Mobile Data Network - PDP Authentication Failure. in Mobile Network discussions

Could Not Activate Mobile Data Network - PDP Authentication Failure.

20212_q — Fri, 29 Apr 2022 12:30:26 GMT

Hi there,

Since Monday 25/04 I have had an on-off message popping around 6 to 8 times a day saying "Could not activate mobile data network. PDP authentication failure".

It happens very randomly, like in waves. I have tried all support I have found online:

turn the phone off/on
reset network settings
take SIM out and place it back in
airplane mode on-off
change network selection from automatic to manual selection and select EE.

Nothing seems to work and after a few hours (or minutes), I get the annoying message again.

Details of interest:

my device is an iPhone 13 Pro Max - unlocked and bought at Apple. Bought it over a month ago and never had issues before.
I am on a monthly contract with an unlimited data plan with less than 40GB usage per month.
the phone has the latest IOS, and there have not been reports of mobile data connectivity issues after the latest update anyways.
my partner has also an iPhone with an EE SIM card (also a monthly contract) and he's not having this issue.
My iPhone doesn't seem to have 3G option, only 4G and 5G. I never have 5G on because it's not that good tbh and it slows down.
the four connection bars are either full or at 3 which is the usual.
I have never had a VPN installed and VPN is not active on the phone.
No issues have been reported in the area where I am (east London), but last Thursday (21/04) EE had maintenance works in the area. The typical text message they send you with the update.

I tried contacting EE CS, but after literally hours first waiting on the chat, then trying to explain the issue I was cut off instead of moved to the tech team (as confirmed) so ....

Hopefully someone can help before I gain the strength to contact CS again.

Thank you!

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Northerner — Fri, 29 Apr 2022 13:13:06 GMT

Hi @20212_q

You need a new SIM.

You can get one online and wait for it to be posted (your existing SIM will be deactivated) or you can go into an EE store and set one up for free (best option)

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

If it keeps happening after that then it's your device.

Thanks

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

tecreasey — Wed, 22 Jun 2022 12:21:57 GMT

Can you explain why a new SIM would be required?

I have started having the same issue and I have only had my SIM for 6 months.

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

andyshea — Wed, 22 Jun 2022 12:27:36 GMT

its happening to me just now too. Could there be an EE issue just now?

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

tecreasey — Wed, 22 Jun 2022 12:35:08 GMT

That might be the case. There are a lot of people reporting issues on Twitter and Down Detector has seen a spike.

https://downdetector.co.uk/status/ee-everything-everywhere/

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

mcdowellryan92 — Wed, 22 Jun 2022 12:38:33 GMT

Hello, my Samsung S21 won't connect to mobile data, ive tried turning mobile data on and off, changing it to just 3g, and reset the phone multiple times but i am not getting mobile data.

and I have tried phoning EE but no-one is able to take the call 😂

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

KJ03 — Wed, 22 Jun 2022 13:04:03 GMT

And me too!

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Arav2 — Wed, 22 Jun 2022 13:04:36 GMT

I'm having the same problem. Message popped up on my phone saying

"No mobile data. Temporarily turned off by your operator for sim 1"

No warning or explanation or anything

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

MichalinaCh — Wed, 22 Jun 2022 13:18:08 GMT

Hi. Me too have this same problem... Any EE Staff can repair this ?! I live with my grilfriend in this same house and she have 4g internet, i cant connected... Thats not normal...

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Markg70 — Wed, 22 Jun 2022 13:14:04 GMT

Only getting 3G

no 4 g or 5g

just went to 3 g

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

chistery — Wed, 22 Jun 2022 13:19:51 GMT

EE appear to be having a major network issue. Their twitter team are doing their normal job of denying there's any issue, despite lots of people complaining.

Hopefully they'll fix it soon.

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

mfin — Wed, 22 Jun 2022 13:48:20 GMT

It seems across the UK people have no signal from EE, or signal but no data.

It seems it has all started since 12pm lunchtime (BST).

Wifi-Calling is suggested in the meantime but that is not working either.

EE don't answer on 150.

The EE status checker has a Network Issues pop-up, and a Keep me Posted button, that leads to a form which does not work, when you submit it says 'Sorry, something went wrong'.

Is there any acknowledgement properly about this outage from EE?

(Downdetector confirm the reporting of issues, news outlets report it, and many people are reporting it on Twitter)

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Cherry123 — Wed, 22 Jun 2022 13:53:11 GMT

Cannot connect to network my phone is not making or receiving calls need to call home urgent paid extra £10.00 per month for roaming can you help

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

_tabzx — Wed, 22 Jun 2022 13:53:47 GMT

This is also the case with myself. I thought it was a glitch on my phone but my data doenst seem to be working either but I do have service. Strange

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

MozzaSec — Wed, 22 Jun 2022 14:00:31 GMT

I have full EE Signal and Data, where I am have been today, and just tried just now...

And I have been in S and LS post codes this afternoon, and my EE test network sim is working fine as well.

I think the pop up on the Coverage checker is about all you will get, and what people understand is no network offers a 100% service uptime...

Nothing on El Reg or BBC... just Twitter

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Christopher_G — Wed, 22 Jun 2022 14:35:50 GMT

Hi all.

Some customers are having problems making calls and using data on our network. We’re working as quickly as possible to fix this and we’re really sorry for any inconvenience caused.

EE broadband and landline services are not affected and customers can use WiFi calling to stay connected.

Chris

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

mfin — Wed, 22 Jun 2022 14:38:52 GMT

Don't tell people they can use WifiCalling when WifiCalling is not working either!!

This is ridiculous.

Also all your contact mechanisms are not working!

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

098765 — Wed, 22 Jun 2022 15:04:22 GMT

Exactly me experience and no way to contact GP or pharmacy or my consultant team at the hospital. BT have been able to patch for me when needed and have a dedicated support team for disabled users. Can't find anything for EE. So upsetting.

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Dinky1605 — Wed, 22 Jun 2022 16:20:19 GMT

Have been with EE for years and this last month has been terrible. Not able to call, use data or send messages. I would like some compensation and contact from someone from EE. Unable to do much so phone is a life line. Impossible to get through. What exactly is the issue and realistically how long can we expect until this issue is resolved. Contract is up so very tempted to look elsewhere. Advice on the best way to speak to someone? Frustrating as been weeks and weeks of unresolved issues in BS15 area

Re: Could Not Activate Mobile Data Network - PDP Authentication Failure.

Dinky1605 — Wed, 22 Jun 2022 16:21:40 GMT

Completely agree. Very difficult as need to contact son who is a teen and out but he is also EE