topic Re: Network Settings Text in Mobile Network discussions

Network Settings Text

Richard1962 — Mon, 23 May 2022 15:48:00 GMT

I've just received a text, which came from "Unknown" stating "Great news! We've just updated some of your network settings, please restart your phone to make sure it's up to date".

Is this a legitimate text from ee, or a scam?

Re: Network Settings Text

Hock95 — Mon, 23 May 2022 16:05:33 GMT

Just has the same message - not help if come from unknown address. EE please confirm if scan or not. Thanks!

Re: Network Settings Text

Mustrum — Mon, 23 May 2022 16:22:56 GMT

There has been a post earlier on here confirming it is a legitimate text.

Re: Network Settings Text

bristolian — Mon, 23 May 2022 16:24:09 GMT

Without seeing a screenshot of this message, or the exact text of the message being posted here, it's tricky to advise for certain.

That said, it's quite likely this is a genuine message - scammers would have nothing to gain from you restarting your phone, which is a perfectly safe thing to do.

Re: Network Settings Text

Brookesy1878 — Mon, 23 May 2022 18:08:48 GMT

HI, I had a text today from EE telling me to restart my phone for update, now i am unable to access the internet or send whats app/text messages

Re: Network Settings Text

Chris_B — Mon, 23 May 2022 18:24:03 GMT

@Brookesy1878 Is that what’s app and or text messages ? What’s app uses data from your allowance text messages don’t use your data allowance.

Re: Network Settings Text

Cl1903 — Mon, 23 May 2022 18:31:56 GMT

Received the following message from unknown sender. Just wanted to check this has came from EE and not a scam

Great news! We've updated some of your network settings, please restart your phone to make sure it's up to date

Re: Network Settings Text

Chris_B — Mon, 23 May 2022 18:35:16 GMT

@Cl1903 Yes it’s from EE

Re: Network Settings Text

ME06 — Mon, 23 May 2022 18:36:56 GMT

Received a text from unknown saying good news we have updated some of your network settings restart your phone is this legit.

Re: Network Settings Text

bristolian — Mon, 23 May 2022 18:47:52 GMT

Also scammers have nothing to gain from you restarting your phone, which is a perfectly safe thing to do.

Re: Network Settings Text

bristolian — Mon, 23 May 2022 18:48:56 GMT

Yes this text message is legitimate.

Also scammers have nothing to gain from you restarting your phone, which is a perfectly safe thing to do.

Re: Network Settings Text

XRaySpeX — Mon, 23 May 2022 18:57:35 GMT

@bristolian , @Chris_B : Isn't it suspicious all these "Unknown" texts coming at the same time? Or is just a general blanket system update?

Re: Network Settings Text

bristolian — Mon, 23 May 2022 19:17:09 GMT

If a network config change requires devices to restart to take effect, it's perfectly normal for notification texts such as these, to be sent out in batches.

Re: Network Settings Text

mmaohara — Mon, 23 May 2022 19:35:02 GMT

I just got this as well. Looks dodgy but no link to click so not sure what it can do?

Re: Network Settings Text

Rb224 — Mon, 23 May 2022 19:37:56 GMT

I have just spoken to EE technical support and the message hasn’t come out from them as had the same text message.

Re: Network Settings Text

Seja75 — Mon, 23 May 2022 19:49:37 GMT

I’ve just received the following from an unknown number:

Great news! We've updated some of your network settings, please restart your phone to make sure it's up to date

anyone know if that’s legit?

Re: Network Settings Text

Squidge49 — Mon, 23 May 2022 19:53:31 GMT

Received same message

Re: Network Settings Text

JessicaT89 — Mon, 23 May 2022 19:58:25 GMT

Hello EE,

today at 20:02 BST I received a text saying the following:

“Great news! We've updated some of your network settings, please restart your phone to make sure it's up to date”

normally this would not be unusual if it wasn’t for the fact that it came from an unknown number and was not part of any previous EE chain.

i have reported this to 7726.

I will not be turning my phone off until it can be confirmed this came from yourself.

thank you

Re: Network Settings Text

Emsikle — Mon, 23 May 2022 20:00:37 GMT

Me too. I was bit concerned, as normally it would come up ee

Re: Network Settings Text

Emsikle — Mon, 23 May 2022 20:04:16 GMT

I got the same message too and was concerned it didn’t come from ee in my normal messages