topic Re: No mobile Signal - New iPhone 13 in Mobile Network discussions

No mobile Signal - New iPhone 13

sorab — Tue, 24 May 2022 10:19:31 GMT

Lost my old phone - new iPhone 13 purchased direct from Apple - new sim card installed & activated in EE store Clapham Junction - worked yesterday - this morning I'm getting no mobile signal or data at all - definitely not in a blackspot - can't call EE support as no mobile signal. Any suggestions appreciated.

Re: No mobile Signal - New iPhone 13

Christopher_G — Tue, 24 May 2022 11:29:33 GMT

Hi @sorab

Welcome to the community.

Have you tried restarting your phone? That should force it to look for the network again.

Chris

Re: No mobile Signal - New iPhone 13

sorab — Tue, 24 May 2022 12:16:04 GMT

Hi @Christopher_G thanks - I’ve actually resolved this issue now.

The issue was that I had ordered a replacement SIM card over the phone on Saturday and then went into an EE store yesterday to get a SIM card made quicker - once the sim I ordered over the phone arrived the sim that was made in store became redundant.

So the solution was to simply switch SIM cards over.

Re: No mobile Signal - New iPhone 13

Christopher_G — Tue, 24 May 2022 13:00:32 GMT

Glad you're back up and running, @sorab.

Thanks for letting us know. 🙂

Chris