topic Re: Lost signal during power cut in Mobile Network discussions

Lost signal during power cut

ABurns86 — Sun, 30 Jan 2022 12:56:26 GMT

Just had some power cuts in my area and every time the power goes so does my signal. I’m currently isolating due to

covid so without my phone I have no way to contact anyone should the power go again. It’s not the first time this has happened, it happens every time there’s a power cut. The power has been back for 20mins atm but I’ve still got no signal.

Re: Lost signal during power cut

Schockwave — Sun, 30 Jan 2022 13:16:27 GMT

Hello @ABurns86 ,

Welcome to the community,

I am not sure what you expect EE and the community forum to do. Have you been able to ring any of your neighbours to see if anyone else in your area has the same problem?

Re: Lost signal during power cut

XRaySpeX — Sun, 30 Jan 2022 13:50:57 GMT

Power cuts should not affect the mobile signal unless it is also affecting all the mobile masts your phone can reach.

Re: Lost signal during power cut

Leanne_T — Sun, 30 Jan 2022 13:51:12 GMT

Hi @ABurns86

I hope you are OK.

Have you tried restarting your phone?

If you enter your postcode into the EE Coverage and Status Checker and select 'Check Status' do this show the problem has been reported?

Thanks.

Leanne.

Re: Lost signal during power cut

ABurns86 — Sun, 30 Jan 2022 18:23:35 GMT

Oh wow. Condescending much?

thankfully someone from the community has pointed out that it’s not normal for signal to go unless the mast is affected too. So I’ve learnt something today, Such a helpful comment from them.

Re: Lost signal during power cut

wardi — Sun, 30 Jan 2022 18:37:34 GMT

@ABurns86 ?. condescending, why? A power cut at home should not affect your phone signal. Don't knock people giving you correct advice.

Re: Lost signal during power cut

ABurns86 — Sun, 30 Jan 2022 19:01:18 GMT

Where in that particular reply was the advice?
I’m grateful for the people that have given me advice and help.

Re: Lost signal during power cut

XRaySpeX — Sun, 30 Jan 2022 19:11:24 GMT

Whose post are you referring to? We all seem to think differently.

Absence of thumbs-ups might provide a clue.

Re: Lost signal during power cut

bristolian — Sun, 30 Jan 2022 20:25:22 GMT

Mobile network sites require an incoming power supply too, and if this is affected by an area outage, this will often be the reason for the loss of network signal.

Edit to add that, regardless of the legal suggestions offered in a previous post, no mobile network provider will ever guarantee a fault-free service 24/7 - any such assurances are simply unworkable. The T&C's do allow for this.

The "uninterrupted access to Emergency Organisations as part of any Publicly Available
Telephone Services offered" refers to the ability to call 999/112 from a mobile with available network coverage.

Re: Lost signal during power cut

Katie_B — Mon, 31 Jan 2022 07:23:01 GMT

Good Morning @ABurns86.

Could you please confirm if your service has resumed?

Katie 🙂

Re: Lost signal during power cut

ABurns86 — Mon, 31 Jan 2022 11:57:29 GMT

@Katie_B

morning!
yes, my signal is back. Thank you

Re: Lost signal during power cut

Katie_B — Mon, 31 Jan 2022 12:00:51 GMT

Thanks for letting us know @ABurns86.

That's great to hear,

Katie 🙂