topic Re: New house- no signal in Mobile Network discussions

New house- no signal

David368 — Tue, 03 Aug 2021 09:29:53 GMT

Hi, I'm new to the group and looking for advice. Moved house 6 months ago. I've got no mobile signal at my new house outdoors or indoors. Any suggestions what I can do? I've been with EE since they were one2one and then tmobile. Always treated me well and hope there is a solution. Many thanks for reading. David

Re: New house- no signal

Chris_B — Tue, 03 Aug 2021 09:38:09 GMT

@David368 You can use WiFi calling in your home via your BB if your device supports the feature on EE, WiFi calling is available to contract and it’s now rolling out to PAYG customers. After this there is nothing you can do. Unless you want to change networks.

Re: New house- no signal

mikeliuk — Tue, 03 Aug 2021 10:52:13 GMT

Hi @David368 ,

What does the Ofcom coverage checker say for your location?

https://checker.ofcom.org.uk/en-gb/mobile-coverage

Re: New house- no signal

Leanne_T — Tue, 03 Aug 2021 11:07:32 GMT

Hi @David368

Thanks for coming to the community.

Does the EE Coverage Checker show any coverage for your new address?

Speak soon 🙂

Leanne.

Re: New house- no signal

David368 — Tue, 03 Aug 2021 11:15:03 GMT

Thank you I didnt know about that. It says no voice and difficult data.

Re: New house- no signal

bristolian — Tue, 03 Aug 2021 11:22:31 GMT

If you're on pay-monthly with a 4G-calling device, then there's no difference between voice & data, they use the same network signals.

Unfortunately it sounds like you've moved to a poor coverage area, and EE's WiFi-calling service would be the best solution anywhere you have indoor service issues.

Re: New house- no signal

mikeliuk — Tue, 03 Aug 2021 13:38:13 GMT

Hi @David368 ,

Depending on whether there is a better service provider for the locations which you frequently spend time or visit, sadly it may be worth considering whether you should ask to be released from your minimum contract if the service provider cannot provide service in the areas where you usually spend your time (it's for yourself and the service provider to decide whether the service provider is able to perform its contract and thus hold you to your side of the contract).

You will want to distinguish very carefully between whether the coverage is poor and you have poor or bad service, or whether your service is absolutely non-existent and zero/non-functional for certain periods of the day and record a diary to evidence the second category, if that should be the case.

For many people, WiFi calling may be perfectly adequate and fully meet the requirement. Other people may consider that they are paying for a service which they are not able to receive and may rely on a different home internet provider to carry their calls and at very least should have a reduction in billing to reflect lack of service or reliance on home internet which they are separately billed for.

The other consideration is that we rely on good mobile call services to meet our emergency needs whether immediately outside the house or within the house when electricity may have failed.

Principle 1: Providers should have at least one solution that enables
access to emergency organisations for a minimum of one hour in
the event of a power outage in the premises

https://www.ofcom.org.uk/__data/assets/pdf_file/0016/123118/guidance-emergency-access-power-cut.pdf

If you are comfortable technically, you may visit cellmapper.net to view coverage in a slightly wider local area to help inform your strategy. The OpenSignal app may be a better place to start if you want something simpler. Good luck!

Re: New house- no signal

bristolian — Tue, 03 Aug 2021 12:25:11 GMT

Cellmapper is good for many things, but for a simple comparison of coverage it really isn't the best tool.

WiFi calling allows you to use your phone (for calls & texts) entirely as normal - regardless of your broadband provider, but the advice to compare service with friends or relatives on other networks is a valid one.

Poor coverage in any given area is very rarely a justification to be released from a minimum term contract.