topic Re: Disgusting Price Increase! in Archived Posts

Disgusting Price Increase!

Cookyweb — Mon, 20 Feb 2023 13:35:39 GMT

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

Re: Disgusting Price Increase!

Phil071 — Wed, 25 Jan 2023 09:00:33 GMT

EE Price Hike

Next time you come to renew your broadband, phone etc with these rip off merchants think very carefully what they have done to you ie price 10% plus put their own 4% on a whopping 14% price hike whilst average earnings barely top 5%.Absolute disgrace in such hard times and methinks people will remember and go elsewhere to a more sympathetic company if there is one! EE Should be ashamed of themselves leeching off the poor

Re: Disgusting Price Increase!

Christopher_G — Wed, 25 Jan 2023 11:10:07 GMT

Hi @Phil071

Many providers will change their prices at any time during customers’ contracts with them. We have been upfront about our price changes when customers agreed to their contract, and we are using CPI as a measure for these increases.

Our customers rely on us for connectivity more than ever, it’s crucial we continue to invest in our networks, services and the latest technology.

Chris

Re: Disgusting Price Increase!

Phil071 — Wed, 25 Jan 2023 12:14:52 GMT

You are missing the point Chris. Yes we know other providers are doing the
same thing and your argument about reinvestment is ludicrous. Why not take
a proactive approach and not charge the extionate amounts to help everyone
going through one of the worse poverty stricken events in modern time? I am
sure you will get more customers?
Please don't insult all EE customers with your rhetoric!

Phil

Re: Disgusting Price Increase!

Hakdaddy74 — Tue, 07 Feb 2023 22:02:07 GMT

Sooner ofcom put a end to this disgusting behaviour from phone companies the better. What contract do you know that you would sign that would allow companies to falsely advertise an initial price to lure people in and then jack up the prices annually with short notice. They make millions in profits every year and they have audacity to claim they are struggling... Scam artists, it's like a cartel.

Re: Disgusting Price Increase!

CraigG70 — Wed, 08 Feb 2023 14:24:42 GMT

Completely agree. My Internet contract is going up an extra £53 a year, and that is outrageous. I didn't sign up to this.

I wonder how much EE are paying Kevin Bacon, for their adverts ?

They clearly have enough money to pay a Hollywood actor.

Re: Disgusting Price Increase!

Djprice66 — Wed, 08 Feb 2023 19:29:49 GMT

Just received my increase letter for this year. I am sickened by the % increase when we in a cost of living crisis and when they report 2Billion profits. I will not be renewing my contract I wish could cancel now. 😤

Re: Disgusting Price Increase!

XRaySpeX — Fri, 10 Feb 2023 20:44:54 GMT

OfCom are looking into this - Ofcom to review inflation-linked telecoms price rises

Re: Disgusting Price Increase!

Chris_B — Fri, 10 Feb 2023 21:53:17 GMT

@Hakdaddy74 it’s not falsely advertised as in the contract that you agreed too it.
You are also told about this when you agree to the contract so it’s not short notice at all.

You’ll find this HERE

6. Annual Price Increase
Your Charges include an annual increase by a percentage comprised of i) the annual percentage increase in the Consumer Price Index (CPI) (ignoring any negative figures) plus ii) 3.9%. We will do this so the price increase takes effect on bills dated on or after 31st March of each year

Re: Disgusting Price Increase!

CraigG70 — Sat, 11 Feb 2023 13:07:35 GMT

@Chris_B wrote:

@Hakdaddy74 it’s not falsely advertised as in the contract that you agreed too it.
You are also told about this when you agree to the contract so it’s not short notice at all.

You’ll find this HERE

6. Annual Price Increase
Your Charges include an annual increase by a percentage comprised of i) the annual percentage increase in the Consumer Price Index (CPI) (ignoring any negative figures) plus ii) 3.9%. We will do this so the price increase takes effect on bills dated on or after 31st March of each year

From Ofcom's website, linked above.

" The unpredictability of inflation rates means it can be difficult to know – months in advance – what an inflation-linked price rise will equate to in pounds and pence when consumers enter a contract."

Re: Disgusting Price Increase!

Kentybhoy — Mon, 13 Feb 2023 10:24:03 GMT

Me too, I'm leaving and taking my mobile business to Tesco. They don't increase mid term ever.

Re: Disgusting Price Increase!

nuttyxander — Mon, 13 Feb 2023 12:40:12 GMT

Does EE give customers thirty days notice and the right to change to another provider penalty free when they increase prices?

Re: Disgusting Price Increase!

XRaySpeX — Mon, 13 Feb 2023 13:16:46 GMT

@nuttyxander : No, cuz it's contractual as you agreed to when you signed up.

Re: Disgusting Price Increase!

nuttyxander — Mon, 13 Feb 2023 13:50:02 GMT

14 day cooling off period in the same contract, though. Very tempting.

Re: Disgusting Price Increase!

CraigG70 — Mon, 13 Feb 2023 15:54:05 GMT

I can't remember signing up to 10.5% inflation rises, in a cost of living crisis.

I mean, if inflation was at 20%, would you be saying the same to customers facing three-figure annual (£112 for me) rises ?

EE made over £2 billion quid in profits, last year. So, to be told I am facing over £54 per year rise, is pretty disgusting.

Re: Disgusting Price Increase!

Mustrum — Mon, 13 Feb 2023 16:21:41 GMT

@CraigG70 on what planet did you dream up £2 billion profit.

Re: Disgusting Price Increase!

nuttyxander — Mon, 13 Feb 2023 16:41:34 GMT

@Mustrum wrote:
@CraigG70 on what planet did you dream up £2 billion profit.

BT group "Reported profit before tax £2.0bn, up 9%, due to increased EBITDA offsetting higher finance expense" https://newsroom.bt.com/results-for-the-full-year-to-31-march-2022/

Re: Disgusting Price Increase!

Chris_B — Mon, 13 Feb 2023 16:45:58 GMT

@CraigG70 you didn’t sign up to a 10.5% increase you signed up to a CPI+3.9% increase.

Re: Disgusting Price Increase!

Mustrum — Mon, 13 Feb 2023 16:48:41 GMT

@nuttyxander So that is BT, not EE.

Re: Disgusting Price Increase!

nuttyxander — Mon, 13 Feb 2023 17:02:17 GMT

I actually went back to what EE sent me when I took out a contract last month, it illustrates the CPI increase as this:

"Example Calculation

If CPI were 2.4% (this is the average of all CPI figures 2019-2022 inclusive), the total price increase would be 6.3%. If your monthly plan price was £30/month, it would increase to £31.89 after that change. Out of bundle charges and add-ons would also increase by this rate, so in this example 6.3%. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/home/home-network) and https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase for more information."

Given that CPI hasn't been near the average for months - why are they sending customers such outdated information, and why is the illustrative increase on the page about CPI increases given as £1 a week? Customers do not pay weekly (unless EE is planning this as an option to increase affordability?) https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Even if you think that this is fine because it's in the contract, you have to be kidding if you think this is well communicated. If you really want to defend EE, ask yourself how other customers will take to such a steep increase and if it means good things for the future of EE.

I would welcome EE to set out clearly their profit/loss and investment separate to the broader Consumer section of the EE accounts, when asking for an increase in charge. Then I'd know what I was paying for. But they do not do this.