topic Re: EE Perks Account Deactivated in Archived Posts

EE Perks Account Deactivated

Purplelisa16 — Fri, 02 Apr 2021 21:24:03 GMT

I need someone to help me as me perks account is showing as deactivated.

can someone reset it for me

please?

Re: EE Perks Account Deactivated

Northerner — Sat, 03 Apr 2021 06:26:32 GMT

Hi @Purplelisa16

You will need to speak to EE CS on 150 about this issue.

Thanks

Re: EE Perks Account Deactivated

James_B — Sat, 03 Apr 2021 07:41:20 GMT

Hi @Purplelisa16,

Welcome to the EE Community. 🙂

When did you first register for Perk?

Have you verified your email address?

James

Re: EE Perks Account Deactivated

Purplelisa16 — Sat, 03 Apr 2021 12:14:29 GMT

A long while ago and I can’t remember veryfying it.

Sent from Yahoo Mail for iPhone

Re: EE Perks Account Deactivated

James_B — Sat, 03 Apr 2021 13:11:35 GMT

Hi @Purplelisa16,

If you didn't verify your email address within 30 days of registration, we'll need to reset your account.

I'll send you a private message to take some details.

Thanks

James

Re: EE Perks Account Deactivated

billglen — Thu, 08 Jul 2021 13:25:13 GMT

My account also deactivated please help

Re: EE Perks Account Deactivated

Leanne_T — Thu, 08 Jul 2021 13:30:08 GMT

Hi @billglen

Thanks for coming to the community.

Are you able to set up a new Perk account?

Thanks 🙂

Leanne.

Re: EE Perks Account Deactivated

billglen — Thu, 08 Jul 2021 13:30:53 GMT

No it states email account already registered

Re: EE Perks Account Deactivated

billglen — Thu, 08 Jul 2021 13:32:42 GMT

No it states email already registered

Re: EE Perks Account Deactivated

Leanne_T — Thu, 08 Jul 2021 13:42:12 GMT

Thanks for trying @billglen

I've sent you a private message on the community for some extra details 🙂

Speak soon.

Leanne.

Re: EE Perks Account Deactivated

SophieJo91 — Fri, 29 Oct 2021 16:05:49 GMT

Hi,

My account has also been deactivated as wasn't able to confirm my employer email address within 30 days (I was on maternity leave).

Please can you help me?

Thanks,

Phil

Re: EE Perks Account Deactivated

Katie_B — Fri, 29 Oct 2021 16:34:12 GMT

Hello @SophieJo91.

Congratulations.

I would love to help, when you have a moment please check your private messages.

Katie 🙂

Re: EE Perks Account Deactivated

jxc9 — Thu, 30 Dec 2021 13:09:16 GMT

My EE perks account has been deactivated as I didn't verify it in time.

My HR team at work are unable to assist, is there anything I can do to get this issue resolved?

Re: EE Perks Account Deactivated

Leanne_T — Thu, 30 Dec 2021 13:34:19 GMT

Hi there @jxc9

Thanks for posting 🙂

I've sent you a private message on the community for some extra details 🙂

Speak soon.

Leanne.