topic Re: Claim cashback for samsung upgrade December 2021 in Archived Posts

Claim cashback for samsung upgrade December 2021

Alfaromeo355 — Fri, 10 Dec 2021 18:12:22 GMT

Ive been searching to find how i claim my cashback for my galaxy s21 that i upgraded a couple of weeks ago. Everything points to an old summer deal and i cant find anything about black friday December 2021.

I was told in the ee shop i just had to go on line and it was there!?

Re: Claim cashback for samsung upgrade December 2021

Jon_K — Sat, 11 Dec 2021 09:19:54 GMT

Hi @Alfaromeo355.

Welcome to the community.

Did you complete your upgrade in one of our EE Stores?

Jon

Re: Claim cashback for samsung upgrade December 2021

KN44 — Sun, 12 Dec 2021 10:42:19 GMT

Same, I upgraded to s21 and got a galaxy watch. I've come on ee to apply for the cashback and can't find the offer anywhere!! No idea what to do. I upgraded at ee.com

Re: Claim cashback for samsung upgrade December 2021

Jon_K — Sun, 12 Dec 2021 12:08:08 GMT

Hi @KN44.

Welcome to the community.

Did you see the offer through EE directly or was it through a third party?

Jon

Re: Claim cashback for samsung upgrade December 2021

crocodilesister — Wed, 15 Dec 2021 09:00:52 GMT

Hi, I'm not the original poster but am in the same predicament. I have just upgraded via the EE website, I'm allegedly due the £30 cashback but can't find how to redeem it.

Re: Claim cashback for samsung upgrade December 2021

SteveCullen — Wed, 15 Dec 2021 09:25:13 GMT

On my S21 upgrade it was £100 but can't find how to claim it! I'm afraid EE seem to make these offers so difficult to claim so they don't actually have to pay out. I have all the family and business phones on EE but I'm now looking to switch provider as the contracts run out. Don't suppose any EE customer support staff will respond and I don't have hours to sit waiting for a call to be answered by a helpdesk!

Re: Claim cashback for samsung upgrade December 2021

Profile closed — Wed, 15 Dec 2021 09:39:44 GMT

@SteveCullen you can claim the cashback directly from Samsung HERE

Re: Claim cashback for samsung upgrade December 2021

crocodilesister — Wed, 15 Dec 2021 09:49:11 GMT

Brilliant, thank you so much, I'm now sorted 👍 (will return back here to report whether they cough up!)

Re: Claim cashback for samsung upgrade December 2021

SteveCullen — Wed, 15 Dec 2021 12:02:31 GMT

Thank you - been searching for days! Claim now submitted.

Re: Claim cashback for samsung upgrade December 2021

Leanne_T — Wed, 15 Dec 2021 12:13:59 GMT

Glad you got the information you needed for the cashback @SteveCullen

Have a lovely day 🙂

Leanne.

Re: Claim cashback for samsung upgrade December 2021

CherryTree99 — Wed, 22 Dec 2021 18:53:03 GMT

Hi, I'm in the same position new samsung phone via an upgrade, I can find the link for the cashback claim but how do I show proof of purchase when my EE agreement doesnt show the purchase of the actual phone only the overall agreement; plan details?

thanks, CherryTree99

Re: Claim cashback for samsung upgrade December 2021

James_B — Thu, 23 Dec 2021 08:02:21 GMT

Hi @CherryTree99,

Welcome to the EE Community. 🙂

If you purchased online, your delivery note will show the phone you purchased. If you purchased in store, please refer to your receipt.

Hope this helps.

James

Re: Claim cashback for samsung upgrade December 2021

CherryTree99 — Thu, 23 Dec 2021 11:45:41 GMT

Hi, didn't get a receipt or delivery note. Received phone in store, new Agreement received.

Re: Claim cashback for samsung upgrade December 2021

James_B — Thu, 23 Dec 2021 11:49:01 GMT

Hi @CherryTree99,

If you didn't receive a receipt, please get in touch with Customer Care to request a replacement proof of purchase.

Thanks

James