topic Re: Removing a add on in Archived Posts

Removing a add on

Gav31 — Mon, 07 Oct 2019 09:26:49 GMT

I would like to remove an add on that was added by mistake when topping up my data balance. The add on states it cannot be removed. It is for 1GB of date for £4.99p. I do not need this. But it states it cannot be removed. It will have been added when my data balance was low towards the end of the month. It has now been added as a permeant reoccurring feature of my monthly bill. How do I delete it?

Re: Removing a add on

Christopher_G — Mon, 07 Oct 2019 13:30:29 GMT

Hi @Gav31

Welcome to the community. 🙂

Could you try texting STOP 1GB ADD-ON to 150.

Chris

Re: Removing a add on

Deck61 — Wed, 22 Dec 2021 10:47:11 GMT

I have just tried the STOP 1GB ADD-ON and it seems to have worked. Its a shame that this guidance isn't on the main dashboard but that you have to go hunting around and funny though that it's easy to find how to add on but not how to remove it?