topic Free xbox in Archived Posts

Free xbox

Jojo123451 — Fri, 12 Nov 2021 14:51:41 GMT

I have just upgraded to an A52s and noticed an add on Facebook offering a new xbox with this phone. Why would I not have been offered this, any ideas?

Re: Free xbox

Chris_B — Fri, 12 Nov 2021 16:21:52 GMT

@Jojo123451 It doesn’t show in the EE shop for the A52s. You might of sen ad add but it doesn’t mean EE are offering it.

Re: Free xbox

Jojo123451 — Sat, 13 Nov 2021 08:19:40 GMT

Re: Free xbox

Jon_K — Sat, 13 Nov 2021 09:05:59 GMT

Hi @Jojo123451.

This offer is available on plans that have 10GB of data and above. What plan did you choose?

Have a look in our online shop for more details on this offer.

Jon

Re: Free xbox

Wilby1975 — Sat, 13 Nov 2021 10:05:02 GMT

I upgraded yesterday to the a52s with 40gb of data and paid the upfront 30 quid which said it would come with a free xbox but my order confirmation doesn't mention the xbox. When will I receive confirmation regarding the xbox?

Re: Free xbox

Jon_K — Sat, 13 Nov 2021 11:02:24 GMT

Hi @Wilby1975.

Welcome to the community.

You'll get the Xbox within 15-30 days of receiving the phone.

If you'd like to double check that it's been ordered, I'd recommend getting in touch with our Customer Care team.

Jon

Re: Free xbox

Oliviaalice — Thu, 16 Dec 2021 16:50:49 GMT

I was offered this when I called up for a new phone and contract for my son. When it didn’t arrive I called up only to be told it was offered by mistake!! I hadn’t even known it was an offer…EE told me it came with the new phone and contract….my son was so excited! All i’ve been offered is a letter of apology and to send back the phone and look for a different offer/ contract. So now we go to the ombudsmen….☹️