topic friends and family voucher not working in Archived Posts

friends and family voucher not working

DJToonZ — Fri, 05 Nov 2021 16:08:02 GMT

When I enter my F&F code, it's saying "Voucher not valid".

Does anyone know why this could be and what i can do to get it working.
It's no good calling Customer Services as I've tried that and they just tell me it's an "online only" redemption!!!! Frustrated!!!

Re: friends and family voucher not working

Leanne_T — Fri, 05 Nov 2021 16:21:15 GMT

Hi @DJToonZ

Thanks for coming to the community.

When did you get the code?

Are you aware if the plan you are selecting is already discounted or on offer?

Thanks 🙂

Leanne.

Re: friends and family voucher not working

DJToonZ — Fri, 05 Nov 2021 16:27:28 GMT

Hi,

Thanks for the reply.

I go the code today from my brother-in-law who works for openreach.

I don't believe I have any discounts already as it's an upgrade and the contract actually runs out 7th December

Thanks

Re: friends and family voucher not working

Leanne_T — Fri, 05 Nov 2021 16:31:28 GMT

Thanks @DJToonZ

The terms of the discount do advise you would need to be out of contract to use the friends and family code.

If you can try this again when you are out of contract and let me know how you get on?

Thanks.

Leanne.

Re: friends and family voucher not working

DJToonZ — Fri, 05 Nov 2021 16:29:55 GMT

The plan is for a New iPhone 13 "Essential Plan"

Re: friends and family voucher not working

DJToonZ — Fri, 05 Nov 2021 16:31:18 GMT

That makes sense to be honest.
It's just that when I log into MyEE, it says "Upgrade Now".

I'll wait another month.

Thanks for your help

Re: friends and family voucher not working

Leanne_T — Fri, 05 Nov 2021 16:32:11 GMT

No problem @DJToonZ

Let me know how you get on 🙂

Leanne.

Re: friends and family voucher not working

DJToonZ — Tue, 14 Dec 2021 12:53:09 GMT

Hi,

My plan has now lapsed and I still can't upgrade. Either with or without my FandF discount.
Site keeps saying "Sorry, there seems to be no plans available"

Soooooo annoying!

Cheers

Re: friends and family voucher not working

Katie_B — Tue, 14 Dec 2021 15:17:53 GMT

Hello @DJToonZ.

Are you connected to VPN when trying to apply this?

Katie.

Re: friends and family voucher not working

DJToonZ — Thu, 16 Dec 2021 13:08:48 GMT

Hi Katie

I'm not connected to a VPN.
I've tried through the App, the website and spoken to the care team