topic Re: Unable to access EE Perks in Archived Posts

Unable to access EE Perks

Pepsi2 — Fri, 20 Mar 2020 22:53:53 GMT

I'm unable to access the EE Perks site to get my Emergency Service code.

I'm already registered, but whenever I try to log in it tells me the password is invalid. I try to reset it and it says an email will be sent to reset, which I never receive (yes! I've checked the junk mail!). I can't re-register because it tells me that I've already registered.

I'm tired of seeking help on the webchat/phone - I always just end up with myEE account password resets.

Re: Unable to access EE Perks

Christopher_G — Sat, 21 Mar 2020 07:54:38 GMT

Hi @Pepsi2

Welcome to the community.

I should be able to get you some help with this. I've sent you a private message, please have a look and get back to me.

Thanks

Chris

Re: Unable to access EE Perks

Wattson2013 — Sat, 10 Oct 2020 07:58:32 GMT

Also can't log in to Ee perks. I need a code for a new contract. Resetting password doesn't work, no email recieved. (Junk file also checked.)

Re: Unable to access EE Perks

James_B — Sat, 10 Oct 2020 08:38:11 GMT

Hi @Wattson2013,

Welcome to the EE Community. 🙂

Did you verify your email address when you registered for EE Perk?

Could you have signed up with a different email address to the one you use currently?

Thanks

James

Re: Unable to access EE Perks

Wattson2013 — Sat, 10 Oct 2020 08:43:23 GMT

I think I originally signed up in March or April when unlimited data was
offered. I assumed it must he verified because I have unlimited data.

I tried to re-register, it said my email address was already registered. I
have no other email (other than work and nothing recieved there.).

I sent for a new password, but no email arrived.

Thank you

Re: Unable to access EE Perks

James_B — Sat, 10 Oct 2020 08:51:55 GMT

Hi @Wattson2013,

The NHS unlimited benefit uses a different registration process to EE Perk.

Have you registered at perk.ee.co.uk/EmployeeRegistration/Registration?

Thanks

James

Re: Unable to access EE Perks

Rich1ferro — Sat, 14 Nov 2020 21:10:26 GMT

I’m having same problems trying to access an nhs discount code . Numerous attempts to access the perk thing keeps saying password wrong . Reset password and still nothing. Tried your chat service again no joy . All I want is a code .

help

Re: Unable to access EE Perks

Leanne_T — Sun, 15 Nov 2020 07:02:45 GMT

Morning @Rich1ferro

Thanks for coming to the community.

Did you register with your work or personal email address?

Have you checked your junk/spam folder for the password reset email?

Thanks 🙂

Leanne.

Re: Unable to access EE Perks

Rich1ferro — Sun, 15 Nov 2020 08:37:15 GMT

I been. With EE for 30 years and probably have my personal email. I think had to give my work email to get the unlimited data at the start of the COVID .. I’ve managed to reset and get in normally but whenever it asks for the perks log in with both my work or personal email . Keeps saying wrong credentials .

Re: Unable to access EE Perks

Leanne_T — Sun, 15 Nov 2020 08:41:28 GMT

Hi @Rich1ferro

Thanks for coming back to me.

I have sent you a private message for some details.

Thanks 🙂

Leanne.

Re: Unable to access EE Perks

DylanMoss95 — Tue, 08 Jun 2021 05:49:07 GMT

I’m having the same issue. I’ve checked all folders of my email and I still can’t sign in or reset the password. Can you help me? I’ve been trying for a few days now.

Re: Unable to access EE Perks

Leanne_T — Tue, 08 Jun 2021 06:33:37 GMT

Hi @DylanMoss95

Thanks for coming to the community.

Are you using your work email or personal email to sign in?

Have you checked your junk/spam folders for the password reset email?

Thanks 🙂

Leanne.

Re: Unable to access EE Perks

Damo2163 — Wed, 20 Oct 2021 16:23:55 GMT

I too cannot access my perk code. I've tried everything that every poster here has tried to no avail. Really frustrating. The whole process is not fit for purpose. Please help!

Re: Unable to access EE Perks

Katie_B — Wed, 20 Oct 2021 17:31:28 GMT

Hello @Damo2163.

Thanks for coming to the community.

I have sent you a private message for more information.

Katie 🙂

Re: Unable to access EE Perks

ClaireBeattie — Thu, 16 Dec 2021 10:47:19 GMT

Hi,

I am trying to access my EE perks account and cannot log in, I have tried resetting the password and when I enter the details it says incorrect details, despite the email address and password being correct.

Can you please advise?

Re: Unable to access EE Perks

James_B — Thu, 16 Dec 2021 11:21:00 GMT

Hi @ClaireBeattie,

Welcome to the EE Community. 🙂

Have you tried logging in with both your personal and work email address?

Were able to successfully reset your password?

James

Re: Unable to access EE Perks

ClaireBeattie — Thu, 16 Dec 2021 11:27:14 GMT

Hi James,

It was set up on my personal email address, with my work I.d badge verified.

I have tried logging in and unable to.

Thanks

Claire

Re: Unable to access EE Perks

James_B — Thu, 16 Dec 2021 11:29:31 GMT

Hi @ClaireBeattie,

What error message do you see after resetting your password and attempting to log in?

James

Re: Unable to access EE Perks

ClaireBeattie — Thu, 16 Dec 2021 11:33:17 GMT

Hi James,

"login details are invalid" which I don't understand as the password reset email comes to my email address, and when I update the password I get a password reset successful message.

Then when I login using the email address and password, I get the login details are invalid message.

Re: Unable to access EE Perks

James_B — Thu, 16 Dec 2021 11:40:15 GMT

I've sent you a private message @ClaireBeattie

James