topic Perks Login Issue in Archived Posts

Perks Login Issue

bryonyss — Mon, 13 Dec 2021 21:02:24 GMT

I had previously registered for EE Perks - however when using my login details, it says 'The login details supplied are invalid'.

I have clicked 'forgotten login details' and supplied my email, but never receive the email to reset. I have search both my inbox and spam folders to no avail.

Re: Perks Login Issue

Northerner — Tue, 14 Dec 2021 06:30:57 GMT

Hi @bryonyss

You'll need to speak to EE CS on 150.

Thanks

Re: Perks Login Issue

Leanne_T — Tue, 14 Dec 2021 08:27:55 GMT

Morning @bryonyss

Thanks for coming to the community.

Are you logging in with your work or personal email address?

Thanks 🙂

Leanne.

Re: Perks Login Issue

bryonyss — Tue, 14 Dec 2021 09:02:10 GMT

Personal email address.

Re: Perks Login Issue

Leanne_T — Tue, 14 Dec 2021 09:10:24 GMT

Hi @bryonyss

Thanks for coming back to me.

Could you try using your work email to request the password reset and see if this works for you?

Thanks 🙂

Leanne.