topic Re: Re: EE Perks Log In in Archived Posts

Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 12:34:47 GMT

I cannot access my PERK account - when I do I get the following

ACCOUNT DEACTIVATED
Your account has been deactivated as your registration
was not completed within the allowed time frame.

Can someone from perk review this & give direction to reactivating the account - if I try to re-register it tells me the work email is already in use and wont allow me set up a new account.

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 12:35:29 GMT

Also logged in as Helly4

Re: Re: EE Perks Log In

James_B — Tue, 07 Dec 2021 13:40:32 GMT

Hi @Helly4,

Welcome to the EE Community. 🙂

I can help you with this. I'll need to send you a private message to get some further details from you.

Please can you turn on private messages in your community settings. Go to My settings > Preferences > Private messenger.

Thanks

James

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 14:01:09 GMT

Give us a clue - where do I find al that at

Re: Re: EE Perks Log In

James_B — Tue, 07 Dec 2021 14:04:44 GMT

Hi @Helly4,

You can access your settings by tapping your avatar at the top of the community home page.

Hope this helps.

James

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 14:07:12 GMT

is that "personal email??

Re: Re: EE Perks Log In

James_B — Tue, 07 Dec 2021 14:12:05 GMT

Hi @Helly4,

No, Once you have selected the preferences tab in your settings, you need to select Private Messenger from the drop down menu.

Does that help?

James

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 14:42:00 GMT

theres something I'm missing - when I hit preferences there is NO personal messenger in any drop down tab.

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 15:01:56 GMT

Give us a clue - drop down menu found under?????

or called ??????

on the right/left/top/ bottom????/

Any clue at all because I don't see it & nether does anyone else in the house

Re: Re: EE Perks Log In

James_B — Tue, 07 Dec 2021 15:14:58 GMT

Hi @Helly4,

Did you receive an email to verify your email address when you set up your community account?

James

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 15:36:13 GMT

Lets go back to the start the account is currently

ACCOUNT DEACTIVATED
Your account has been deactivated as your registration
was not completed within the allowed time frame.

So - no email other than I missed using the activation one which now renders the account "deactivated! and I cant add a new account as the work email address has already been used. Sort of catch 22!!!!!!!

Hope that helps

as an aside in the interim we rang the local store- they cant find the messenger on any drop down tab under preferences either.

SO its not just us!

Re: Re: EE Perks Log In

James_B — Tue, 07 Dec 2021 15:41:04 GMT

Hi @Helly4,

Sorry for the confusion, I mean't have you verified your email for the EE Community, rather than Perk.

I've asked our moderators to activate your private message functionality and I'll drop you a message as soon as they get back to me.

Thanks

James

Re: Re: EE Perks Log In

mikeliuk — Tue, 07 Dec 2021 16:13:50 GMT

Hi @Helly4 ,

To access private messages, please hover your mouse over PM in the signature below.

I've found it quite non-intuitive to access which is why I've provided the below link as a convenience. To access it, you need to have sight of your default or personalized profile picture which gives you a pop-up when you hover over it. You then left click on the profile picture or inactive envelope with yellow background and a menu should appear from the left to access private messages.

To avoid the above, just click PM below. It's best practice to hover the mouse first to check the link is safe. If indeed you need to verify your email address before accessing private messages, you'll need to hang on and do that.

Re: Re: EE Perks Log In

Helly4 — Tue, 07 Dec 2021 16:32:01 GMT

That may have worked - how many hours has this taken now? Unimpressed.

Re: Re: EE Perks Log In

James_B — Tue, 07 Dec 2021 17:51:50 GMT

Hi @Helly4,

Our moderators have now activated your private messaging services. This should happen automatically after your first post, but it didn't on this occasion due to a technical issue.

I've sent you a private message now to grab some further details. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Re: EE Perks Log In

XRaySpeX — Tue, 07 Dec 2021 19:11:25 GMT

@Helly4 : When you click in your avatar at top L of any Community page a menu slides in from the L. Clicking on the envelope gets you to your PMs.

Re: Re: EE Perks Log In

Helly4 — Fri, 10 Dec 2021 20:22:17 GMT

Yep we got that - even got to the stage of re-entering the details to sign up to the perk. Sadly my work system wont let the confirmation email through so tried to re-register using just the photo ID. Locked out AGAIN. Seriously EE is this the best you can do. Every time something doesn't work just so your system locks everything up .Do you not really want us to use the perk? It has such a bad look about it. This is hours and hours over 4 days Ive spent trying to get this resolved. Get it sorted for goodness sake - its not rocket science

Re: Re: EE Perks Log In

Jon_K — Sat, 11 Dec 2021 08:55:31 GMT

Hi @Helly4.

I'll respond to your latest private message.

Jon