topic Re: EE perks account deactivated in Archived Posts

EE perks account deactivated

Keenbrowser — Sat, 07 Mar 2020 19:18:15 GMT

I have tried to access my EE Perks account at work but my account has been deactivated as I didn’t verify my work email address within the specified time. I couldn’t verify my account because my work pc will not allow me to access the link. I work for the NHS and the security on the system is high. Spoke to an agent online but they wouldn’t give me the nhs discount without the code even though my current plan has the discount applied to it. Please can you help.

Re: EE perks account deactivated

Northerner — Sat, 07 Mar 2020 21:49:46 GMT

Hi @Keenbrowser

There is no account access on these forums, so you will need to speak to EE CS and maybe ask them to delete your account so you can register again?

Thanks

Re: EE perks account deactivated

Keenbrowser — Sat, 07 Mar 2020 22:21:00 GMT

Thank you I’ll give that a try

Re: EE perks account deactivated

Vhusband — Sun, 26 Apr 2020 15:18:58 GMT

My EE perks email account has been deactivated as I didn’t verify it in time. It won’t let me reregister as it says it’s still registered. I’ve tried changing passwords still nothing. Please help, as noone from the help line can seem to help me.

Re: EE perks account deactivated

Leanne_T — Mon, 27 Apr 2020 07:06:03 GMT

Morning @Vhusband

Thanks for coming to the community.

I have replied to your private message to me 🙂

Speak soon.

Leanne.

Re: EE perks account deactivated

domf74 — Wed, 06 May 2020 11:43:44 GMT

Hi,

Can you help me with the exact same problem?

Cheers

Dom

Re: EE perks account deactivated

Leanne_T — Wed, 06 May 2020 11:59:02 GMT

Afternoon @domf74

Thanks for coming to the community.

I have replied to your other post and sent you a private message to help you with your perk account.

Thanks.

Leanne.

Re: EE perks account deactivated

danielam93 — Thu, 02 Jul 2020 19:30:10 GMT

Can you help me with my deactivated perk account, I've already got nhs discount applied on my old contract just upgraded still can't seem to log in. It says my account is deactivated as I have not done it on time however I've reset the password straight away.

Re: EE perks account deactivated

James_B — Fri, 03 Jul 2020 07:06:43 GMT

Hi @danielam93,

Welcome to the EE Community. 🙂

Your Perk account is deactivated if you don't verify your email address within 30 days of registration.

Have you already upgraded your phone? The Perk discount is applied at the checkout when you upgrade, it isn't possible to add it at a later date.

Thanks

James

Re: EE perks account deactivated

Raine01 — Tue, 11 Aug 2020 08:48:05 GMT

Morning,

Please may I also ask for for help with my deactivated account for EE perks?

I tried to re-register but it won't allow me as the email address is already registered. When I then try to log-in it states the account is deactivated.

I tried to log-in with my personal email but it says the domain is not known.

I called Customer Services but they were unable to help.

Any help in re-activating my account or removing my email address so I can re-register would be very much appriciated.

Thanks xx

Re: EE perks account deactivated

Leanne_T — Tue, 11 Aug 2020 08:56:13 GMT

Morning @Raine01

Thanks for coming to the community.

To help you with your perk account, I have sent you a private message on here for some details.

Leanne 🙂

Re: EE perks account deactivated

Danii1 — Mon, 07 Sep 2020 18:02:02 GMT

Hi I have been constantly sent round in circles

I have an EE perk account , I received the email to click a link for my discount codes as my contact is almost up

when I click the link and log into my EE perk account it states the account has been deactivated.

I have had endless phone calls to EE and my work HR TEAM and they have no idea what to do as there is no contact number , I have tried re registering and again it does t let me and is saying there is already an account registered with my email address ,

I have seen on other community posts that a member of EE perks team has to reactivate my account , of this is correct can somebody please give me the contact details to do so

this is getting ridiculously stressful

many thanks

Re: EE perks account deactivated

James_B — Tue, 08 Sep 2020 07:13:20 GMT

Hi @Danii1,

Welcome to the EE Community. 🙂

If you don't verify your Perk account within 30 days of registration, your account is deactivated.

I'll send you a private message in a moment to grab some details so I can help.

James

Re: EE perks account deactivated

_Shumi21 — Fri, 10 Dec 2021 15:35:32 GMT

Hi I’m having the same problem and need to use my perks for nhs discount codes.

please help

Re: EE perks account deactivated

Leanne_T — Fri, 10 Dec 2021 15:39:16 GMT

Hi @_Shumi21

Thanks for coming to the community.

To help you with your perk account, I have sent you a private message on here for some details.

Leanne 🙂