topic Re: Problems accessing EE perks. in Archived Posts

Problems accessing EE perks.

KayBee13 — Thu, 09 Dec 2021 20:54:53 GMT

Good evening, I hope someone can help me. 'm unable to access the EE Perks site to get my Emergency Service code.

I'm already registered, but haven’t used it since my last contract 2 yrs ago, and I now need it for a new contract starting imminently. I can’t log in and it tells me the password is invalid. I have attempted to reset it and it says an email will be sent to me but I haven’t received any emails (even in junk folder)

Additionally, I’ve tried re-registering but it tells me that I've already registered. I’ve reached stalemate and I need some help please.

Re: Problems accessing EE perks.

James_B — Fri, 10 Dec 2021 07:48:45 GMT

Hi @KayBee13,

Welcome to the EE Community. 🙂

Did you register for Perk with your personal or work email address?

Have you received a password reset email yet?

James

Re: Problems accessing EE perks.

KayBee13 — Fri, 10 Dec 2021 12:00:46 GMT

Hi,

Thank you. No I’ve not received anything and due to collect my new phone this afternoon. I believe I registered with my work email.

Re: Problems accessing EE perks.

Leanne_T — Fri, 10 Dec 2021 12:05:06 GMT

Hi @KayBee13

Thanks for coming back to us.

To help you with the perk account, I've sent you a private message on the community for some extra details 🙂

Speak soon.

Leanne