topic EE Perks in Archived Posts

EE Perks

oyston17 — Wed, 30 Dec 2020 23:51:49 GMT

Hi,

I am trying to log into EE perks but its saying my account has been deactivated because the registration process was not complete in time, and it won't let me create an account.

Is there any way to reset the account so I cant get back in?

Thank

Re: EE Perks

Katie_B — Thu, 31 Dec 2020 08:42:35 GMT

Hello @oyston17.

Welcome to the EE Community.

I would love to help you log in to your EE Perk account.

When you have a moment please check your private messages.

Katie 🙂

Re: EE Perks

Swellydave — Sat, 04 Dec 2021 16:05:15 GMT

My better half has the same problem. The system will not accept her login address. If she tries to set up a new account it states her work email has already been used and she needs to login (using the email address that won't work). Bit of a catch 22

Ideas?

Re: EE Perks

James_B — Sun, 05 Dec 2021 08:24:16 GMT

Hi @Swellydave,

Welcome to the EE Community. 🙂

Could she have used her personal email address as her login?

James

Re: EE Perks

Swellydave — Sun, 05 Dec 2021 13:51:12 GMT

No we tried all that. No email will allow access

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Re: EE Perks

James_B — Sun, 05 Dec 2021 14:52:50 GMT

Hi @Swellydave,

What error messages do you see when trying to login with both personal and work addresses?

James

Re: EE Perks

Swellydave — Mon, 06 Dec 2021 12:46:09 GMT

My better half is having exactly the same problem. Can you help?

Re: EE Perks

James_B — Mon, 06 Dec 2021 12:49:21 GMT

Hi @Swellydave,

We've replied to your other post here.

James