topic Re: Can't get logged into EE Perks in Archived Posts

Can't get logged into EE Perks

the_fifer27 — Sun, 28 Nov 2021 14:27:08 GMT

I can't get logged into EE Perks. I have tried a password reset but nothing comes through. I have searched the forum for help but all the assistance seems to be done by private message. Can anyone assist me please?

Re: Can't get logged into EE Perks

Christopher_G — Mon, 29 Nov 2021 07:46:07 GMT

Hi @the_fifer27

Welcome to the community.

What happens when you try to log in? Do you get any error messages?

Chris

Re: Can't get logged into EE Perks

the_fifer27 — Tue, 30 Nov 2021 20:54:59 GMT

Hi @Christopher_G I have been trying to reset my passwork as I am unsure what my password is but it doesn't matter which email address I enter it always says it has sent a password reset but nothing ever comes through and I have checked spam.

I could do with help resetting my password or help setting it up again

Thanks

Re: Can't get logged into EE Perks

Christopher_G — Wed, 01 Dec 2021 07:59:27 GMT

OK thanks, @the_fifer27

We'll do our best to help. I've sent you a private message for more information.

Chris

Re: Can't get logged into EE Perks

lloyd14huggins — Wed, 01 Dec 2021 18:24:00 GMT

I am also having a similar issue, I try to log in and it doesn't recognise my login details (i've definitely registered) then when I request a password reset nothing comes through (checked spam, junk etc.) can you assist in what to do next?

Re: Can't get logged into EE Perks

Christopher_G — Thu, 02 Dec 2021 07:51:44 GMT

Hi @lloyd14huggins

Welcome to the community, we'll do our best to help.

Is it possible that you registered with a different email address?

Chris

Re: Can't get logged into EE Perks

lloyd14huggins — Thu, 02 Dec 2021 19:24:04 GMT

Hello,

Nope I am definitely using the same email address, if i try to sign up again it says this email is already registered but still won't send me a password reset

Re: Can't get logged into EE Perks

Christopher_G — Fri, 03 Dec 2021 08:06:56 GMT

OK thanks, @lloyd14huggins.

I've sent you a private message to get some more information from you. Please have a look and get back to me.

Thanks

Chris