topic Re: Whats the difference between BT sport lite and BT sport pack in Archived Posts

Whats the difference between BT sport lite and BT sport pack

damojonah26 — Thu, 20 May 2021 07:56:41 GMT

I am trying to access by sport on my phone, I have access via a benefit on my contract, but tonight I cannot access anything, if I try to watch anything it says that I need to upgrade my package from BT Sport lite to BT Sport pack. I’ve tried deleting and redownloading the app, but nothing works.Any ideas what I can do to resolve this

Re: Whats the difference between BT sport lite and BT sport pack

Leanne_T — Thu, 20 May 2021 07:56:59 GMT

Hi there @damojonah26

Thanks for coming to the community.

If you log into your my EE app and select add-ons, do you have BT Sport showing?

Speak soon 🙂

Leanne.

Re: Whats the difference between BT sport lite and BT sport pack

damojonah26 — Fri, 21 May 2021 06:57:18 GMT

Hi Leanne, the problem has sorted itself, I don’t know how, but when I tried to access it yesterday morning, it logged into by sport no problems. Thanks for the response.

Re: Whats the difference between BT sport lite and BT sport pack

James_B — Fri, 21 May 2021 08:04:47 GMT

That's great @damojonah26

Thanks for letting us know. 🙂

James

Re: Whats the difference between BT sport lite and BT sport pack

Peterc84 — Thu, 04 Nov 2021 19:53:40 GMT

im having the same issue, my ee account clearly states I have the BT Sport Large Screen benefit but I can’t seem to access any live content on the app

Re: Whats the difference between BT sport lite and BT sport pack

Katie_B — Fri, 05 Nov 2021 07:49:07 GMT

Hello @Peterc84.

Have you set up BT Sports direct with EE by texting SPORT to 150?

Katie.

Re: Whats the difference between BT sport lite and BT sport pack

Edmandoza — Thu, 25 Nov 2021 20:23:27 GMT

Hi there having the same issue, ee app has the smart benefit selected too.

Re: Whats the difference between BT sport lite and BT sport pack

Leanne_T — Fri, 26 Nov 2021 07:46:20 GMT

Morning @Edmandoza

Thanks for coming to the community.

How are you trying to watch BT Sport?

Thanks.

Leanne.

Re: Whats the difference between BT sport lite and BT sport pack

Edmandoza — Wed, 01 Dec 2021 06:25:13 GMT

Hi Leanne,

Yes, I have the BT Sport smart benefit that I’ve been using for about a year and all of a sudden it’s locked half the games claiming that I need to upgrade from the BT sport lite to the BT sport pack. The smart benefit is BT sport ultimate so why is this not covered?

Regards
Ed

Sent from my iPhone

Re: Whats the difference between BT sport lite and BT sport pack

Leanne_T — Wed, 01 Dec 2021 07:54:40 GMT

Morning @Edmandoza

Thanks for coming back to me.

Are you trying to watch the games on the big screen?

Thanks 🙂

Leanne.

Re: Whats the difference between BT sport lite and BT sport pack

Edmandoza — Wed, 01 Dec 2021 13:56:13 GMT

Hi Leanne,

No this is just on a mobile device as I’ve always watched it. My dad also tried on his iPad which has worked previously and nothing!

Sent from my iPhone

Re: Whats the difference between BT sport lite and BT sport pack

Leanne_T — Wed, 01 Dec 2021 14:08:59 GMT

Thanks @Edmandoza

In this case, please give us a call on 150 and the Tech team will get this looked into for you.

Thanks 🙂

Leanne.