topic Re: Claiming free gift Christmas in Archived Posts

Claiming free gift Christmas

ShellCulshaw — Fri, 08 Nov 2019 19:10:47 GMT

I've just upgraded my phone and was wondering how to claim my gift. This was a Switch or Toshiba TV. Do I get to choose this and how do I claim this?

Re: Claiming free gift Christmas

XRaySpeX — Fri, 08 Nov 2019 19:28:09 GMT

: When you ordered you should have seen:

Here's how it works:

1
Select your preferred plan and place your order.

2
Within a week you'll recieve a text message confirming your purchase.

3
After 14 days we’ll send you another text with instructions on how to order your gift.

4
We'll then dispatch your gift within 7 working days.

Re: Claiming free gift Christmas

Northerner — Fri, 08 Nov 2019 19:58:28 GMT

Hi @ShellCulshaw

As per the picture.

Re: Claiming free gift Christmas

Sonia01 — Mon, 25 Nov 2019 15:20:36 GMT

Hi I received the text today with the link to claim my nitendo switch but the link is not working I got the Samsung a40 phone on contract. How else can I claim my gift please?

Re: Claiming free gift Christmas

Profile closed — Mon, 25 Nov 2019 15:29:50 GMT

Snap... I have got my text today to claim my free gift and the link isn't working. Its saying an error has occurred sorry this page is unavailable 😡

Re: Claiming free gift Christmas

K_T_B_31 — Mon, 25 Nov 2019 15:32:57 GMT

Same just received text and can't access the website.

Any solutions appreciated.

Thanks

Kate

Re: Claiming free gift Christmas

Profile closed — Mon, 25 Nov 2019 15:34:33 GMT

Looks like other people are in the same boat as me for the text but the link isn't working. What do we do from here!??

Re: Claiming free gift Christmas

Jayeleach92 — Mon, 25 Nov 2019 16:04:21 GMT

I phoned EE they gave me a number for Kondor who are the gift company. I called it at 15.40pm and its saying offices closed. Any help would be appreciated. I'm worried

Re: Claiming free gift Christmas

Sumonoid23 — Mon, 25 Nov 2019 16:04:56 GMT

My link wasn't working to. Just called them and everyone is in the same boat as website is down. Was told just to keep trying as it should be back up and running soon

Re: Claiming free gift Christmas

James61 — Mon, 25 Nov 2019 19:13:56 GMT

Been having the same problem since 3 today still not working anyone know how long it will take

Re: Claiming free gift Christmas

Tobehouse — Mon, 25 Nov 2019 19:17:01 GMT

Yep, same issue for me, but occasionally I actually get through to the site successfully via the link. However, I then encounter a different problem: When I choose the Switch, it asks me for £330. It says if the the price doesn't say 'Covered by voucher' (I think) I should manually enter a code. I don't have one, so I rang EE and they said the code might arrive in a separate message, but I'm not convinced. Has anyone else received a claim code, or did you just get the same text message containing a link to claim?

Re: Claiming free gift Christmas

Pauline1234 — Mon, 25 Nov 2019 19:53:19 GMT

I am having exactly the same problem, getting through but being asked to pay £330. After being bounced around by the automated service I finally managed to speak to someone who said he would raise a query but it may take 3 days.

Re: Claiming free gift Christmas

Sonia01 — Mon, 25 Nov 2019 19:53:27 GMT

It is ridiculous.. it is letting me into the link but when I press nitendo switch it then flicks to the error page.

Sent from Yahoo Mail on Android

Re: Claiming free gift Christmas

K_T_B_31 — Mon, 25 Nov 2019 20:45:17 GMT

Hi all mine seems to have worked now. Keep refreshing the link and don't give up.

Re: Claiming free gift Christmas

Sonia01 — Mon, 25 Nov 2019 20:49:27 GMT

Mine has seemed to of worked as well. I just kept trying and waiting for the pages to load. I have received an email to say thank you for my order so hopefully it arrives soon.

Sent from Yahoo Mail on Android

Re: Claiming free gift Christmas

TomN1710 — Mon, 25 Nov 2019 20:54:07 GMT

I had the same issue all day, checkout wanted £330. On the off chancr i decided to enter the long letter and number sequence that was at the end of my text message link, into the voucher code box and this worked. It removed the cost of the switch and i was then able to complete the claim. Worth a try as it worked for me. I had been trying since 2:30 today, gradually managed to get further each time on the website. Keep trying, it'll work eventually

Re: Claiming free gift Christmas

Leanne_T — Tue, 26 Nov 2019 08:39:55 GMT

Hi there @Tobehouse @Pauline1234

Thanks for coming here.

Could you try the advice that @TomN1710 has posted, if you enter the letter and number sequence that is showing on the end of the URL link in the text, does this work for you?

Let us know how you get on 🙂

Leanne.

Re: Claiming free gift Christmas

Tobehouse — Tue, 26 Nov 2019 10:25:43 GMT

All good now, thanks.

Worked in the end without needing to take the code, so I guess it was due to all the other issues.

Great advice, though. Wish I'd spotted it sooner!

Cheers

Re: Claiming free gift Christmas

Leanne_T — Tue, 26 Nov 2019 10:33:13 GMT

Thanks for coming back and letting us know @Sonia01

Thanks 🙂

Leanne.

Re: Claiming free gift Christmas

BABESMURPHY1234 — Wed, 04 Dec 2019 21:41:21 GMT

I got a code for my fre tv and cant clame my tv for Christmas I got a new phone and the tv was free