topic Re: Family & Friends Code Not Working in Archived Posts

Family & Friends Code Not Working

Stephenl32 — Mon, 29 Nov 2021 10:12:01 GMT

Hi,

I have 2 lines on my account and wish to upgrade the added line, my original line has a F&F discount already applied.

When I try to apply the recently acquired code to the upgrade order there is an error message to say I have not met the conditions of the code on the new order.

Any ideas?

Thanks,

Stephen

Re: Family & Friends Code Not Working

Katie_B — Mon, 29 Nov 2021 12:12:04 GMT

Hi @Stephenl32.

Welcome to the EE Community.

When you are trying to upgrade does the added line have an additional line discount?

This should show in a break down of the plan in your basket.

Speak soon,

Katie 🙂

Re: Family & Friends Code Not Working

Stephenl32 — Mon, 29 Nov 2021 13:04:40 GMT

Hi Katie,

Yes the line has a £6.28 discount on it that I had on the £15.00 sim only plan.

I would have assumed that this would have cancelled if I upgraded to a phone + plan.

Best regards,

Stephen

Re: Family & Friends Code Not Working

Katie_B — Mon, 29 Nov 2021 13:18:32 GMT

Hi @Stephenl32.

The discount will continue.

Katie 🙂