topic Re: Return add to plan Galaxy Watch Active in Archived Posts

Return add to plan Galaxy Watch Active

Stuntchicken — Tue, 10 Sep 2019 20:58:39 GMT

Hi there,

I purchased a Galaxy Watch Active through "add to plan" but having unpacked it, charged it up and started to use it I've quickly realised it is physically too small for me to read or properly operate. Am I able to return it? If so how? Does opening the box affect this? I was unable to find a relevant return policy

Re: Return add to plan Galaxy Watch Active

XRaySpeX — Wed, 11 Sep 2019 02:48:15 GMT

Where did you buy it? If online or by phone you have a 14 day cooling-off period from delivery to return it. If you bought it in an EE retail store, you don't.

Re: Return add to plan Galaxy Watch Active

Stuntchicken — Wed, 11 Sep 2019 06:14:19 GMT

Thank you for your reply, I've managed to find the return form online and have started the process. Help very much appreciated.

Re: Return add to plan Galaxy Watch Active

XRaySpeX — Wed, 11 Sep 2019 21:49:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

Re: Return add to plan Galaxy Watch Active

Profile closed — Wed, 11 Sep 2019 22:07:55 GMT

@Stuntchicken I would contact EE channel returns on 0800 079 0103 just incase the online form doesn't work they will be able to send you a silver returns bag for you to return your device.

Re: Return add to plan Galaxy Watch Active

lesleymorris123 — Mon, 29 Nov 2021 12:50:10 GMT

Hi I add a Samsung galaxy 4 watch to My plan and not happy with it I got a week so how do I return

Re: Return add to plan Galaxy Watch Active

Leanne_T — Mon, 29 Nov 2021 13:15:52 GMT

Hi @lesleymorris123

Thanks for posting on the community.

You can find information in our Returning a phone or device within 14 days, Help page.

Thanks 🙂

Leanne.