topic Re: No Apple Music Smart Benefit on 18 month contract in Archived Posts

No Apple Music Smart Benefit on 18 month contract

Retty1 — Sun, 28 Nov 2021 00:35:25 GMT

I'm trying to "upgrade" to an 18 month SIM only contract with a Smart Benefit.

Despite the bait webpage advertising that Apple Music is available as a Smart Benefit on the 18 month contract, it isn't then available when it comes to selecting the Smart Benefit. There's only a very limited list comprising Netflix, BT Sport and EE's data and roaming passes.

Apple Music is missing from the list but is present for two year contracts.

Is this just a bug in the list of selectable Smart Benefits or misleading advertising?

Re: No Apple Music Smart Benefit on 18 month contract

Christopher_G — Sun, 28 Nov 2021 09:07:35 GMT

Hi @Retty1

Welcome to the community.

I've just did a test on the website and it's allowing me to choose the Apple Music smart benefit on an 18 month SIM only plan. That's adding as a new line as opposed to an upgrade though.

The benefits should be the same though. If you're not getting the option, I'd recommend speaking to our Mobile Care team so they can look into that for you.

Chris

Re: No Apple Music Smart Benefit on 18 month contract

Retty1 — Sun, 28 Nov 2021 20:27:45 GMT

Thank you.

It's definitely not working for me when I try to select the contract as an upgrade.

It does work for 24 month upgrade contracts though.

Re: No Apple Music Smart Benefit on 18 month contract

James_B — Mon, 29 Nov 2021 08:32:36 GMT

Hi @Retty1,

Thanks for checking. Please get in touch with Customer Care so our upgrades team can help.

James