topic Re: Ee perk trouble in Archived Posts

Ee perk trouble

Lisahunkys — Tue, 23 Nov 2021 16:25:25 GMT

I need help asap, im pulling my hair out trying to sort my EE perks out, ive been a customer for many years, i cant for the life of me get onto my account to get a new perk code, im due an upgrade this week, no one at EE can seem to help me. Ive always been able to get onto my account until now. Its extremely frustrating and i will be looking elsewhere if i can't upgrade, ASAP. Please help!!!!

Re: Ee perk trouble

Katie_B — Tue, 23 Nov 2021 17:33:03 GMT

Hi @Lisahunkys.

I would love to help you get logged in to your EE Perk account.

When you have a moment please check your community inbox.

Speak soon,

Katie 🙂

Re: Ee perk trouble

Lisahunkys — Tue, 23 Nov 2021 18:08:42 GMT

how do i do this?? please help, ive been on multiple phone calls noone knows what to do

im now locked out of my account i cant even change my password for??

Re: Ee perk trouble

Katie_B — Tue, 23 Nov 2021 18:12:56 GMT

Hi @Lisahunkys.

Please check your community inbox.

Katie.

Re: Ee perk trouble

Lisahunkys — Tue, 23 Nov 2021 18:15:07 GMT

think i may have just message you??

Re: Ee perk trouble

Katie_B — Tue, 23 Nov 2021 18:16:25 GMT

Hi @Lisahunkys.

I have not yet received a response.

Did you reply direct to the private message I sent?

Katie.

Re: Ee perk trouble

Lisahunkys — Tue, 23 Nov 2021 18:21:32 GMT

think i have done it now??

Re: Ee perk trouble

Lisahunkys — Tue, 23 Nov 2021 18:35:05 GMT

have you had my details?

Re: Ee perk trouble

Katie_B — Tue, 23 Nov 2021 18:37:52 GMT

Hi @Lisahunkys.

Yes I have received your email and have passed your details to our perk team.

I will let you know once we have a response,

Katie 🙂

Re: Ee perk trouble

Lisahunkys — Tue, 23 Nov 2021 18:40:18 GMT

thankyou, then do i need to re register my id badge and upload again?? will this be verified at the same time if im chatting to you. i was looking to upgrade in the next day or so but cant until i can finally get into my perk account?

Re: Ee perk trouble

Leanne_T — Wed, 24 Nov 2021 08:14:53 GMT

Hi @Lisahunkys

Once the account has been reset, you will need to register for a new Perk account.

The team will then verify this for you within 24-48 hours and send you a email to confirm.

Thanks.

Leanne.

Re: Ee perk trouble

Lisahunkys — Wed, 24 Nov 2021 16:14:12 GMT

Hi I'm still having trouble!!!!!!!!!!!!!!!!!!!! I've just tried to re register its saying there is an account already registered with my details, then I've tried to reset the password instead, it's now locked for 24 hours!!! I only tried it once I'm fuming. Its looking likely I'm going to have upgrade elsewhere, as this is ridiculous! Especially when I've received a message off yourself saying its been sorted. I've spent hours sorting this out and still getting nowhere!? Help!!!!!!

Re: Ee perk trouble

Lisahunkys — Thu, 25 Nov 2021 09:14:54 GMT

Hi i need some help please, ive have struggled to sort my EE nhs perks out for weeks, i may have got somewhere slowly, ive been a loyal customer for over 10 years, i have uploaded my ID badge again to be validated but im still waiting for it to be sorted. I can finally log in but am still getting a message waiting for it to be validated! I was hoping to upgrade 2 contracts tomorrow but this is not looking likely as have no codes. If i can't upgrade with yourselves tomorrow i will choose another network as seemingly it seems a lot easier to do this through others with NHS discount, granted its not as much, but the hassle I've had for weeks has taken its toll. Please can someone look into this ASAP and get back to me please.

Re: Ee perk trouble

Leanne_T — Thu, 25 Nov 2021 11:14:39 GMT

Hi @Lisahunkys

Thanks for coming back to the community.

Has it been over 24 hours since you uploaded your details?

Thanks.

Leanne.

Re: Ee perk trouble

Lisahunkys — Thu, 25 Nov 2021 15:23:37 GMT

By 8pm tonight will be, i did it few weeks ago and waited but did not get sorted, but time us running out now for upgrade tomorrow, i have to fit time in between my shifts to go sort it.

Re: Ee perk trouble

Leanne_T — Fri, 26 Nov 2021 08:08:18 GMT

Morning @Lisahunkys

Thanks for coming back to us.

Did you hear back from the Perk team to validate your details?

Thanks 🙂

Leanne.

Re: Ee perk trouble

Lisahunkys — Fri, 26 Nov 2021 08:11:36 GMT

Hiya ive literally just wrote this message out, and ive just had an email to say they have been validated. I will try log in now fingers crossed the codes work now when i get to the upgrade stage! Thanks for for sorting it your a star.

Re: Ee perk trouble

Leanne_T — Fri, 26 Nov 2021 08:13:42 GMT

Thanks for coming back and letting us know @Lisahunkys 🙂

Leanne.

Re: Ee perk trouble

Lisahunkys — Fri, 26 Nov 2021 08:15:08 GMT

Bad news ive just tried to log in and it says id still pending verification!!! Even though ive just received the an email to say its good to go, what do i do now?

Re: Ee perk trouble

Leanne_T — Fri, 26 Nov 2021 08:17:12 GMT

Hi @Lisahunkys

Did you click the link in the email and log in?

Leanne.