topic EE Perks password reset not working in Archived Posts

EE Perks password reset not working

Clarissa_Tia — Thu, 25 Nov 2021 23:19:53 GMT

I am trying to log in to my EE perks however it keeps saying that my login details are invalid. I have tried registering a new account however it says that my details are already being used for an account so this is not the problem. I have tried entering my email to reset my password and it says that the email has been sent, however I have not received an email and I have checked the junk folder.

if it is saying that a password reset email has been sent why am I not receiving one?

Re: EE Perks password reset not working

Leanne_T — Fri, 26 Nov 2021 08:57:32 GMT

Hi @Clarissa_Tia

Thanks for coming to the community.

Did you register with your work or personal email address?

Are you using the same email to request the password reset?

Thanks.

Leanne.