topic Broadband discount for a mobile user in Archived Posts

Broadband discount for a mobile user

CH222 — Mon, 02 Nov 2020 19:44:49 GMT

Hi,

I’m an EE pay monthly mobile user and have recently ordered Full Fibre Max 300.

As far as I understand, I would get 10% discount for the broadband but it is not indicated in the email I got from EE after my order.

Is this a correct situation that only the full price is indicated in the email? Or something goes wrong here and I should ask EE?

Re: Broadband discount for a mobile user

Jon_K — Tue, 03 Nov 2020 08:40:39 GMT

Hi @CH222.

Yes, you should get a 10% discount on your broadband when you're a mobile user.

If your discount isn't on when you receive your first bill, I'd recommend getting in touch with our Broadband Care team so they can check this for you on your account.

Jon

Re: Broadband discount for a mobile user

Andrewheth — Wed, 24 Nov 2021 20:05:44 GMT

I have just upgraded to fibre max 500 on Black Friday deal and sales team are not able to apply 10 % discount for current monthly EE mobile customer . Is this correct ?

Re: Broadband discount for a mobile user

Christopher_G — Thu, 25 Nov 2021 08:06:41 GMT

Hi @Andrewheth

Our broadband shop says:

"Available to Pay Monthly mobile customers taking EE Broadband for the first time or agreeing to a new minimum term. 10% discount applied to monthly price for first 24 months."

So I think you should be eligible. I've sent you a private message to get some more information from you.

Chris