topic NHS discount login issues in Archived Posts

NHS discount login issues

sifa1 — Tue, 16 Nov 2021 11:06:22 GMT

I have been having multiple issues with trying to apply NHS discount to my pay monthly phone.

Intially i was confused with login-in to get the perk under https://perk.ee.co.uk/nhs, then realised using my normal EE log details that I needed to make a new account just for EE Perks.

After filling in my personal email, mobile number, NHS email, new password etc it then allowed me to proceed to receive the confirmation through my NHS email.

Once I clicked the link it asked me to sign in again and with the account I have just created but your site does not recognise the details I just had created. I then tried to reset my password details just in case I had incorrectly typed the wrong password while creating (which i am sure I have wrote it in correctly).

I have waited for the password rest to arrive but to no avail.

I am now stuck in moving forward in applying for my NHS discount. I do not suppose you can help me in fixing this issue or trouble shooting how I can resolve this.

Re: NHS discount login issues

Leanne_T — Tue, 16 Nov 2021 12:04:55 GMT

Hi @sifa1

Thanks for coming to the community.

Could you try logging into the EE Perk Portal on another browser?

Have you checked your junk/spam folder for the email?

Thanks 🙂

Leanne.

Re: NHS discount login issues

JBJJ — Wed, 24 Nov 2021 15:33:16 GMT

I have the same issues. I tried to login for the past few days; not getting logged in.

Re: NHS discount login issues

James_B — Wed, 24 Nov 2021 15:35:18 GMT

Hi @JBJJ,

Welcome back to the community. 🙂

Which error message do you see when trying to log in?

James