topic Not receiving password reset link in Archived Posts

Not receiving password reset link

abalf4 — Sat, 20 Nov 2021 13:36:31 GMT

Trying to get into my EE Perks account need new password link but despite numerous attempts and triple checking all areas of my work email I still haven't got a link?! TIA for any assistance with this.

Re: Not receiving password reset link

James_B — Sat, 20 Nov 2021 16:03:50 GMT

Hi @abalf4,

Welcome to the EE Community. 🙂

Have you checked your spam/junk folder?

Could you have registered for Perk with your personal email address, rather than your work one?

James

Re: Not receiving password reset link

abalf4 — Sat, 20 Nov 2021 16:52:02 GMT

Hi James,

Thanks for replying. Tried all my emails and every area within them!... but know it's my work one as that's where the EE info comes to normally. I had an request at end of October to connfirm/update my details so I would continue to get benefits etc but only just doing today, so unless they have deactivated my account?? I still want to have my account though, so at a loss as to what is going on for something that should be very straightforward!

Re: Not receiving password reset link

James_B — Sun, 21 Nov 2021 10:14:28 GMT

Hi @abalf4,

If it has been less than 30 days since your received the reminder to re-validate your email address, your account won't have been deactivated.

Please contact your IT support department at work and ask them to check externals emails from EE aren't being blocked on your email account.

Thanks

James

Re: Not receiving password reset link

abalf4 — Mon, 22 Nov 2021 17:36:33 GMT

Hi James,

Thanks will try that when get time.

BW's