topic Re: I am having problems accessing ee perks portal in Archived Posts

I am having problems accessing ee perks portal

LAUS — Mon, 06 Jan 2020 13:14:23 GMT

I have registered for ee perks but keeps telling me my account has been deactivated because I haven't verified my account in time, so I need to re register. I try to re register and it says that my email address is already registered. I have called EE 150 several times and they cannot help.

How do I resolve this?

Re: I am having problems accessing ee perks portal

Leanne_T — Mon, 06 Jan 2020 14:30:14 GMT

Hello there @LAUS

Thanks for posting on the community.

I have sent you a private message on here for some details.

Speak soon 🙂

Leanne.

Re: I am having problems accessing ee perks portal

Emmadunlop — Sun, 09 Feb 2020 11:29:54 GMT

I am having the same problem and it’s taken weeks to try and fix this with no avail! Can someone help myself?

Re: I am having problems accessing ee perks portal

James_B — Sun, 09 Feb 2020 13:31:20 GMT

Hi @Emmadunlop,

Welcome to the EE Community. 🙂

Have you tried re-registering for Perk?

Thanks

James

Re: I am having problems accessing ee perks portal

Emmadunlop — Sun, 09 Feb 2020 14:21:55 GMT

Hi,
Yes it states the email is already in use.

Emma Dunlop
Sent from my iPhone

Re: I am having problems accessing ee perks portal

James_B — Sun, 09 Feb 2020 14:30:38 GMT

Thanks for confirming @Emmadunlop

I've sent you a private message to get some further details.

James

Re: I am having problems accessing ee perks portal

tiara172 — Sun, 16 Feb 2020 13:33:45 GMT

I am having exactly the same problem.

When I register it says that I am already a customer bit won't let me log on with either my private or work email

Re: I am having problems accessing ee perks portal

Christopher_G — Sun, 16 Feb 2020 15:35:36 GMT

Hi @tiara172

Welcome to the community.

I've sent you a private message looking for some more information from you.

Please take a look and get back to me.

Thanks

Chris

Re: I am having problems accessing ee perks portal

MOJO75 — Wed, 26 Feb 2020 13:04:14 GMT

The exact same thing is happening to me and I’m getting very frustrated right now, what should be a simple process of upgrading a phone has so far taken me hours of trying to log into various portals and I’m losing patience quickly....

Re: I am having problems accessing ee perks portal

Leanne_T — Wed, 26 Feb 2020 14:55:27 GMT

Hi there @MOJO75

I am sorry to hear this.

When did you register for an EE Perk account?

You would have had an email from us after setting up an account, did you verify your email address after receiving the email?

Thanks 🙂

Leanne.

Re: I am having problems accessing ee perks portal

MOJO75 — Wed, 26 Feb 2020 15:08:19 GMT

Hi, yes I received the verification email, when I clicked on this it wanted me to log in but would not accept my email address or password, and I tried both my personal and work email address.

Re: I am having problems accessing ee perks portal

Leanne_T — Wed, 26 Feb 2020 15:22:34 GMT

Hi @MOJO75

Thanks for coming back to me.

I have sent you a private message on here for further details.

Leanne.

Re: I am having problems accessing ee perks portal

EM28 — Mon, 09 Mar 2020 21:43:53 GMT

Please can I have some help I am having the exact same issue. TIA

Re: I am having problems accessing ee perks portal

Leanne_T — Tue, 10 Mar 2020 07:25:22 GMT

Morning @EM28

Thanks for posting on the community 🙂

I have replied to your other post.

Thanks 🙂

Leanne.

Re: I am having problems accessing ee perks portal

jojomc13 — Thu, 26 Mar 2020 14:48:49 GMT

Can i have help with this too, i have the exact same issues

Thank you

Re: I am having problems accessing ee perks portal

Leanne_T — Thu, 26 Mar 2020 15:02:07 GMT

Hello @jojomc13

Thanks for posting on the community.

I have sent you a private message on here for some details.

Hope to hear back from you soon.

Leanne.

Re: I am having problems accessing ee perks portal

emilysa12 — Mon, 06 Apr 2020 12:30:00 GMT

I am also having issues with logging into EE Perks.

I've been trying for almost a week now. It repeatedly says 'login details supplied are invalid.'

I've spoken online on chat, and i've just phoned 150 - who both just sent me an email to reset my EE login password - which i have done and did it several times on my own, and it still does not work!

Any advice?!

Re: I am having problems accessing ee perks portal

Leanne_T — Mon, 06 Apr 2020 12:58:05 GMT

Hi there @emilysa12

Welcome to the community.

Have you been able to log into the EE Perk portal before?

Are you using your work email or personal email address to log in?

Leanne.

Re: I am having problems accessing ee perks portal

emilysa12 — Mon, 06 Apr 2020 14:47:48 GMT

Yes i have logged into it around a year ago or more.

I've tried logging in with my personal email and my works email, still nothing...

Re: I am having problems accessing ee perks portal

Leanne_T — Mon, 06 Apr 2020 14:52:44 GMT

Hi there @emilysa12

Thanks for coming back to me.

I have sent you a private message on here for some details.

Leanne.