topic Made a SIM upgrade but gift never recieved in Archived Posts

Made a SIM upgrade but gift never recieved

Pearl81 — Sun, 21 Nov 2021 20:54:17 GMT

I upgraded my SIM online and was told in store that the offer of a free gift was only exclusive for online upgrades. So that's what I did. It's been over 1 month, I didn't need a new SIM card as it was just a new contract so I wasn't looking out for a delivery of a SIM or a phone. I've yet to get any notification about delivery of my free gift though.

Re: Made a SIM upgrade but gift never recieved

Chris_B — Sun, 21 Nov 2021 21:34:04 GMT

@Pearl81 Give customer services a call tomorrow about this.

Re: Made a SIM upgrade but gift never recieved

Leanne_T — Mon, 22 Nov 2021 08:30:02 GMT

Morning @Pearl81

Thanks for coming to the community.

What was the free gift?

Which plan did you select?

Thanks 🙂

Leanne.