topic Re: Free Beats Flex Earphones? in Archived Posts

Free Beats Flex Earphones?

harshmallow — Fri, 27 Nov 2020 16:23:32 GMT

I just upgraded by Sim only monthly tariff and it said "Comes with Beats Flex Earphones" - but after choosing my plan and confirming the details - I've seen no further mention of it - anyone else ?

Re: Free Beats Flex Earphones?

Jon_K — Fri, 27 Nov 2020 17:47:32 GMT

Hi @harshmallow.

Welcome to the community.

If you've taken out an eligible plan, your earphones will be delivered within 15-45 days of receiving your SIM.

Jon

Re: Free Beats Flex Earphones?

harshmallow — Fri, 27 Nov 2020 18:27:07 GMT

Hi @Jon_K

Thanks for responding!

What if it was an upgrade and I likely won’t get a new sim? Same delivery window but from now?

Re: Free Beats Flex Earphones?

Jon_K — Fri, 27 Nov 2020 18:30:35 GMT

That's right, @harshmallow.

Same delivery timescale but from the day that your plan changes over.

Jon

Re: Free Beats Flex Earphones?

laz-boy — Thu, 10 Dec 2020 20:36:49 GMT

Can you chose a color you like ?

Re: Free Beats Flex Earphones?

Jon_K — Fri, 11 Dec 2020 10:33:51 GMT

Hi @laz-boy.

The earphones will be the black version.

Jon

Re: Free Beats Flex Earphones?

laz-boy — Fri, 11 Dec 2020 10:43:32 GMT

Thanks for let me know wish you could choose different colors i love the lime ones 👍

Re: Free Beats Flex Earphones?

mgjones1292 — Fri, 15 Jan 2021 15:59:19 GMT

Hi,

Took my contract out on 27/11/20 (49 days ago) and still not received the ear phones. Tried to ring up and ask, but I was on hold for 10 minutes before I got randomly disconnected.

Re: Free Beats Flex Earphones?

James_B — Fri, 15 Jan 2021 16:11:14 GMT

Hi @mgjones1292,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your free gift yet.

Please get in touch with Customer Care so we can chase this up for you.

Thanks

James

Re: Free Beats Flex Earphones?

mgjones1292 — Tue, 26 Jan 2021 22:46:19 GMT

Hi,

I was told last Wednesday that my headphones would be delivered within 72
hours. I'm still yet to receive them and I cant get through to anyone to
discuss...

Re: Free Beats Flex Earphones?

Katie_B — Wed, 27 Jan 2021 08:03:25 GMT

Hello @mhjones1292.

Since your post last night have you been able to get in touch with our customer care team?

Katie.

Re: Free Beats Flex Earphones?

mgjones1292 — Wed, 27 Jan 2021 21:31:19 GMT

Hi,

Unfortunately not, I don't have time to try during the day. I am attempting
to get throught to them now as we speak, but have had no luck so far.

Re: Free Beats Flex Earphones?

mgjones1292 — Wed, 27 Jan 2021 22:42:27 GMT

Just had another 2 live chats both freeze on me after about 20 minutes. Another evening wasted.

I took the contract out 62 days ago and I'm still chasing EE to send the earphones I was promised, this is an absolute joke.

Can you not just take the action offline from your end and sort it out, instead of adding valueless comments on here?

I've been in contact with EE customer service more times since taking this contract out than I have with my previous providers combined over the last 10 years...

Re: Free Beats Flex Earphones?

James_B — Thu, 28 Jan 2021 08:50:22 GMT

Hi @mgjones1292,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Free Beats Flex Earphones?

harshmallow — Thu, 28 Jan 2021 09:01:12 GMT

Just wanted to say that I did get mine. I can’t remember exactly when - was probably about two weeks or so later.

Re: Free Beats Flex Earphones?

mgjones1292 — Thu, 11 Feb 2021 23:13:18 GMT

Day 77, still no headphones. Two EE employees have contacted me to say that customer services would be in touch within 72 hours, this was about two weeks ago and I'm still yet to be contacted.

I have since contacted customer services over the phoneid waste this week. The customer service employee tried to fob me off saying that I took the offer out 1 day before the promotion began, which simply isn't the case. A google search will show articles mentioning the deal being active before the date which I took it out. I then presented her with a transcript I had from a live chat I'd had with another customer service employee, where he says that I am eligible and goes on to say that he has ordered the headphones for me and they will be with me in 72 hours! This was weeks ago. The employee on the call said she would have to discuss it with her manager and she would call me back. OF COURSE SHE NEVER DID...

This is absolutely shambolic customer service from EE.

Re: Free Beats Flex Earphones?

James_B — Fri, 12 Feb 2021 08:55:39 GMT

Hi @mgjones1292,

I'm sorry to hear you haven't received your free gift yet.

I've sent you a private message to take some details.

Thanks

James

Re: Free Beats Flex Earphones?

mgjones1292 — Sun, 14 Feb 2021 22:06:47 GMT

Yeah, the same message you sent to me 3 weeks ago, to which I replied. Never heard anything back though. Please stop wasting my time and follow through with your duty.

Re: Free Beats Flex Earphones?

Leanne_T — Mon, 15 Feb 2021 08:23:07 GMT

Hi @mgjones1292

I have replied to your private message this morning.

Thanks.

Leanne.

Re: Free Beats Flex Earphones?

Pearl81 — Sun, 21 Nov 2021 21:07:20 GMT

I thought I'd got it wrong. I took my contract on 8/10/21 so it's been 44 days. I still haven't received any emails or text informing a delivery date. Why advertise a gift if you're not giving it?